1. Please indicate how you would rate our services by the following:

1 - Poor
2 - Fair
3 - Good
4 - Excellent
5 - Not Applicable/Never Used

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* Check-in process

  1 2 3 4 5
Announcement of information
Helpfulness and courtesy of the check-in staff
Professionalism
Overal impression of check-in process
Overal impression of boarding process

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* Cabin crew

  1 2 3 4 5
Welcome and friendly
Adequate and Informative Announcements
Attentive and Courteous
Meals and Beverages service
Appearance of Crew

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* Food

  1 2 3 4 5
Quality
Quantity

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* Beverages

  1 2 3 4 5
Standard of wines offered
Choice of other alcoholic beverages offered
Availability of non-alcoholic beverages

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* In-flight entertainment

  1 2 3 4 5
Audio program selection
Video program selection/System used to show videos
Headset sound quality and comfort
Variety of newspapers
Variety of magazines
Amenity/ Overnight kit. Quality of contents/Overal impression
Children's Kit. Quality of contents

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* Cabin environment

  1 2 3 4 5
What is your overall impression of the interior of the Aircraft
Seat / Table- Condition and Cleanliness
How did you find the conditions of the toilet facilities
How did you find the temperature of the cabin
Please rate the quality of the blankets or duvets offered

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* Overall rating for your experience with Air Astana

  1 2 3 4 5
Overall rating for your experience with Air Astana

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* I fly with Air Astana

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* Our flights from Almaty to Bangkok, Kuala Lumpur, Hong Kong and Seoul depart between 11.30 pm and 01.50 am. We appreciate your feedback on what would be the most suitable meal option for you.

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* I prefer the following meal option on the flights above:

We appreciate your opinion. You may also send your comments to customer.relations@airastana.com
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50% of survey complete.

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