* 1. Was the location suitable and easy to access?

* 2. How helpful were the customer service representatives at West Lothian Financial Inclusion Network?

* 3. How knowledgeable were the advisory representatives at West Lothian Financial Inclusion Network?

* 4. How many of your issues did the advisory representatives at West Lothian Financial Inclusion Network resolve?

* 5. Are you happy with the outcome/advice given?

* 6. Do you require additional Advice?

* 7. What was the nature of your enquiry?

* 8. How likely are you to re-use or recommend West Lothian Financial Inclusion Network to others?

* 9. Overall, are you satisfied with your experience using our advice service, neither satisfied or dissatisfied with it, or dissatisfied with it?

* 10. Do you have any ideas or suggestions for improving the service?

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