Was the location suitable and easy to access?

Question Title

* 1. Was the location suitable and easy to access?

How helpful were the customer service representatives at West Lothian Financial Inclusion Network?

Question Title

* 2. How helpful were the customer service representatives at West Lothian Financial Inclusion Network?

How knowledgeable were the advisory representatives at West Lothian Financial Inclusion Network?

Question Title

* 3. How knowledgeable were the advisory representatives at West Lothian Financial Inclusion Network?

How many of your issues did the advisory representatives at West Lothian Financial Inclusion Network resolve?

Question Title

* 4. How many of your issues did the advisory representatives at West Lothian Financial Inclusion Network resolve?

Are you happy with the outcome/advice given?

Question Title

* 5. Are you happy with the outcome/advice given?

Do you require additional Advice?

Question Title

* 6. Do you require additional Advice?

What was the nature of your enquiry?

Question Title

* 7. What was the nature of your enquiry?

How likely are you to re-use or recommend West Lothian Financial Inclusion Network to others?

Question Title

* 8. How likely are you to re-use or recommend West Lothian Financial Inclusion Network to others?

Overall, are you satisfied with your experience using our advice service, neither satisfied or dissatisfied with it, or dissatisfied with it?

Question Title

* 9. Overall, are you satisfied with your experience using our advice service, neither satisfied or dissatisfied with it, or dissatisfied with it?

Do you have any ideas or suggestions for improving the service?

Question Title

* 10. Do you have any ideas or suggestions for improving the service?

T