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Your response to this 13-question survey will help the Department of Insurance identify how the Insurance Licensing Section can provide the best possible service to its customers. The entire survey usually takes less than ten minutes to complete.

Please DO NOT include your name, social security number or license number anywhere in your survey response. If you would like a response to a question or concern, please e-mail us (Licensing@azinsurance.gov).

Please indicate your level of agreement with the following statements:

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* 1. Overall, I am satisfied with Arizona's Insurance Licensing Section.

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* 2. The staff of the Insurance Licensing Section provided high quality service.

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* 3. The staff of the Insurance Licensing Section treated me like a valued customer.

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* 4. The staff of the Insurance Licensing Section gave me accurate information.

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* 5. The staff of the Insurance Licensing Section took an appropriate amount of time to deliver service to me.

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* 6. License application forms and instructions are easy to understand.

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* 7. The Insurance Licensing Section Internet web site provides information that is useful to me.

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* 8. The pre-recorded messages on the Insurance Licensing Section telephone system provide information that is useful to me.

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* 9. I hold the following line(s) of authority on my Arizona insurance license (check all that apply):

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* 10. COMMENTS/SUGGESTIONS: Please describe how the Arizona Insurance Licensing Section can improve service or any way we can better meet your expectations.

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