Your response to this six-question survey will help the Department of Insurance identify how the Consumer Affairs Division can provide the best possible service to its customers. The survey should take no more than a few minutes to complete.

Please DO NOT write your name, social security number or other identifying information in your response.

If you need us to respond to an outstanding issue or concern, please e-mail us (Consumers@azinsurance.gov).

PLEASE RATE YOUR LEVEL OF AGREEMENT WITH EACH OF THE FOLLOWING STATEMENTS:

* 1. The Consumer Affairs staff promptly acknowledged receipt of my complaint/inquiry.

* 2. I understand information that the Consumer Affairs Division gave me.

* 3. The Consumer Affairs staff was accessible and answered my questions.

* 4. The Consumer Affairs staff treated me with courtesy and respect.

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