Customer Satisfaction Survey

We value your feedback!

Please take a few minutes to complete this survey and share your experience with our laboratory services. Your input helps us improve and serve you better.

Question Title

* 1. Which category best describes you?

Patient

Referring Laboratory

If you are a healthcare provider, please enter your account number.

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* 2. If you are a patient,

	Patient Service Center Location
Please select the location of your visit from the dropdown	Please select the location of your visit from the dropdown Patient Service Center Location menu

Question Title

* 3. How satisfied are you with our laboratory's customer service?

Very Satisfied – Employees are friendly, knowledgeable, and helpful.

Satisfied – Interactions are generally positive and professional.

Dissatisfied – Employees are unhelpful or lack professionalism at times.

Very Dissatisfied – Interactions are unprofessional, unhelpful, or unpleasant.

If very dissatisfied, please provide details.

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* 4. How would you rate the overall quality of services provided by the laboratory?

Poor

Fair

Good

Very good

Excellent

Poor

Fair

Good

Very good

Excellent

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* 5. Rate your ease of access and availability of consultative services provided by our laboratory

Poor

Fair

Good

Very good

Excellent

Poor

Fair

Good

Very good

Excellent

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* 6. How was your experience with navigating our test directory?

Very Satisfied - Easy to navigate, well organized, and accurate information.

Satisfied - Generally easy to use with mostly accurate information.

Dissatisfied - Difficult to navigate with noticeable issues in organization or accuracy.

Very Dissatisfied - Hard to use, poorly organized, and inaccurate information.

If very dissatisfied, please specify why.

Question Title

* 7. Which aspects of our service do you find most valuable? Select all that apply

Quality of results

Turnaround time

Customer service

Accessibility

Cost

Other (please specify)

Customer Satisfaction Survey

We value your feedback!

Question Title

* 1. Which category best describes you?

Question Title

* 2. If you are a patient,

Question Title

* 3. How satisfied are you with our laboratory's customer service?

Question Title

* 4. How would you rate the overall quality of services provided by the laboratory?

Question Title

* 5. Rate your ease of access and availability of consultative services provided by our laboratory

Question Title

* 6. How was your experience with navigating our test directory?

Question Title

* 7. Which aspects of our service do you find most valuable? Select all that apply

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* 8. What improvements would you suggest for our laboratory services?

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* 9. Please provide your email address. You may leave this field blank if you prefer to remain anonymous.