Access to health survey - have your say

*This survey is now closed for people living in England, Scotland and Wales. The survey is still open for people living in Northern Ireland.* 

Under the Equality Act 2010 (and Disability Discrimination Act 1995 in Northern Ireland) people have the right to expect reasonable adjustments to be made if they face substantial difficulties accessing NHS services due to their deafness and hearing loss. 

For example, some people who are deaf or have hearing loss may find it difficult or impossible to use the telephone and may need to contact their GP in other ways. Others may need a BSL interpreter for their appointment.

Over the past three years, the NHS has introduced new guidance and quality standards across the UK. These should make it easier for people who are deaf or have hearing loss to access healthcare. We want to know if this has improved.

Your feedback will tell us if access to GPs and hospitals has got better or not. We can then campaign and influence government, GPs and other NHS services across the UK, to make sure that sure NHS services are really accessible to people who are deaf or have hearing loss.

Survey overview

This survey is for people who are deaf or have hearing loss only (including people answering the questions on behalf of someone they care for). Please read or watch the instructions in sign language for each question. Some questions ask you to tick only one box, others ask you to tick more than one box.

If you have any questions about the survey, or if you would like to book a Skype appointment to answer the questions in British Sign Language (BSL) or Irish Sign Language (ISL), please email

You can also contact our Information Line:

Textphone: 0808 808 9000 
SMS text: 0780 0000 360
Telephone: 0808 808 0123

Please click Next below to start the survey

8% of survey complete.