26 November 2019 - 29 February 2020

The NHS National Review of Access to General Practice is being carried out in order to improve patient access to appointments in general practice during the day and at evenings and weekends. You can learn more at https://www.england.nhs.uk/gp/review-of-access/.

As part of this national review, Bristol, North Somerset and South Gloucestershire CCG (Clinical Commissioning Group) wants to hear your views. We would like to hear about your current experience of appointments at your usual surgery, as well as how you wish to access GP appointments in the future.

This survey will ask you questions about three different areas:

1. Regular appointments at your usual surgery

2. Regular appointments at a surgery which is not your usual one, but is part of a local group of GP surgeries and would share information with your usual surgery, so you do not have to ‘share your story twice’

3. Planned appointments which are designed to prevent you from getting ill in the future
Firstly, we would like to know about regular appointments at your usual GP surgery:

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* 2. How often do you use your usual surgery?

We would like you to think about the last time you had a medical issue which you did not feel was urgent, but required an appointment at your surgery.

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* 3. How long were you prepared to wait for this appointment?

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* 4. Were you able to get an appointment within this time?

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* 5. If 'No', what did you do instead?

We would now like you to think about the last time you had a medical issue which you felt was urgent and required an appointment at your usual surgery on the same day.

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* 6. How long were you prepared to wait for this appointment?

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* 7. Were you able to get an appointment within this time?

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* 8. If 'No', what did you do instead?

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* 9. To what extent do you agree or disagree with the following statements?

"I would be happy to go to a local surgery which is different to my usual one if it meant being seen quicker for a medical issue which is not urgent."

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* 10. "I would be happy to go to a local surgery which is different to my usual one if it meant being seen quicker for an urgent medical issue which needs a same-day appointment."

Now, we would like you to think about appointments at a surgery which is different to your usual one, but is part of a local group of GP surgeries. This surgery would share information with your usual one, so you do not have to 'tell your story twice'.

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* 11. If a range of additional evening and weekend appointments were made available to you at a surgery which is not your usual one, when would you prefer to visit? (Please tick THREE BOXES ONLY from all of the options below)

  06:00-08:00 08:00-10:00 10:00-12:00 12:00-14:00 14:00-16:00 16:00-18:30 18:30-20:00
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

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* 12. What is the maximum amount of time you would be willing to travel to your appointment using the following modes of travel? (Please tick ONE OPTION PER MODE OF TRANSPORT)

  Up to 10 minutes Up to 20 minutes Up to 30 minutes Up to 40 minutes Up to 50 minutes Up to an hour N/A
Car
Bus
On foot
Taxi
Bike
Community Transport

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* 13. How acceptable would it be to see a doctor or health professional that is different to your usual one?

Now, we would like you to think about planned appointments designed to prevent you getting ill in the future. The treatment provided at this type of appointment may include smear testing, contraceptive clinics and NHS Health Checks.

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* 14. GP surgeries can also offer a range of planned appointments designed to stop you getting ill in the future. If this type of appointment was offered to you, when would you prefer to have it? (Please tick THREE BOXES ONLY from all of the options below)

  06:00-08:00 08:00-10:00 10:00-12:00 12:00-14:00 14:00-16:00 16:00-18:30 18:30-20:00
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

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* 15. Do you have any further feedback, concerns or observations?

Finally, we would like to find out a little about you.

We ask for this information to ensure that we listen to the contributions of a wide range of people from across Bristol, North Somerset and South Gloucestershire. All responses will remain anonymous.

If you would like to know more, please visit:
https://bnssgccg.nhs.uk/about-us/how-we-use-your-information/

You can also get in touch by e-mail:
bnssg.communications@nhs.net.

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* 16. Which of these - if any - apply to you?

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* 17. Which of the following age bands do you fall into?

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* 18. How would you describe your ethnic origin?

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* 19. What is your religion?

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* 20. What is your gender?

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* 21. Which of the following best describes your work status?

Thank you.

If you would like to know about further opportunities to voice your views on health and care services in our region, you may be able to join the Healthier Together Citizens' Panel.

You can find out more about the Panel by clicking here.

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