Kia ora!

In this short survey, we’d like your feedback to help us understand how people access and use NZ government services online so we can improve in the future. The survey should take about 5 minutes and your responses are completely anonymous.

If you’d like the survey translated into another language, or have any questions about the survey, email diaresearch@dia.govt.nz.


For more information about privacy see our privacy notice

Thanks for your help.

Question Title

* 1. In the past year, how many times did you or your family look for information about government services?
For example, online, face-to-face at a service counter, on the phone.

Question Title

* 2. Did you mostly deal with government

Question Title

* 3. When you want information about a government service, where do you start?

Question Title

* 4. What was the reason you last visited a government website?

Question Title

* 5. How was your experience?

Question Title

* 6. Why is that?

Question Title

* 7. How do you currently get information when you need it from the government?

Question Title

* 8. In the future, how would you like to get information when you need it from the government?

Question Title

* 9. Would you be interested in getting information about government services on social media? If so, please indicate where.

Question Title

* 10. Do you want one place to get information about government services online?

Question Title

* 11. How comfortable are you with digital technology?

T