Thanks for taking the time to jump on and complete our 2020 Member Satisfaction Survey. The survey should take roughly 15 minutes to complete with the chance to win some awesome prizes at the end!

As many of you are already aware, we re-branded in October and changed from the Albury Northside Chamber of Commerce to Albury Business Connect. Throughout the survey, we will refer to the organisation as Albury Business Connect. 

Lastly, we understand that 2020 has been, for many businesses, an extremely challenging year and we greatly appreciate your continued support. This survey is a space for you to give honest and open feedback so that we can provide better quality services to our members in future and continue to be worthy of this support. 
About you and your business/workplace

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* 1. What industry best describes your business/workplace?

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* 2. What is the size of your business/workplace?

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* 3. My business/workplace is best described as...

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* 4. Do you own the business?

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* 5. If yes, how long have you owned the business?

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* 6. How long have you worked for the business?

Your membership with Albury Business Connect

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* 7. How many years have you been a member of Albury Business Connect?

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* 8. How would you rate your membership experience for the last 12 months?

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* 9. What factors influenced your level of satisfaction?

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* 10. Did your business/workplace generate any sales as a result of your membership with Albury Business Connect?

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* 11. If yes, can you tell us (estimate) in dollar terms how much?

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* 12. Do you feel that your membership with Albury Business Connect is good value for money? 

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* 13. If you were to describe Albury Business Connect using the same words you would use to describe a person, what is one word you would you use?

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* 14. What do you like most about being a member of Albury Business Connect?

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* 15. What's one thing that we're not currently doing that we should be?

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* 16. What's something we do that you think we should get rid of?

Our services and communication

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* 17. Please rate the following areas in terms of their value to you:

  Great value Good value Some value No value Have not used Unaware of service
Albury Business Connect website
Member directory
Business Blog
Social media
(Facebook, LinkedIn, Instagram)
YouTube Channel
In the Know
(monthly newsletter)
Snapshot
(weekly update)
The Shout Out
(monthly e-advertiser)
What's On
(events email)
Phone calls with staff
ChamberHUB room hire
Events

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* 18. Do you have any suggestions for ways we can improve these services?

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* 19. In 2020 we lowered the volume of emails sent to members. How do you find the number of emails being sent now?

Our advocacy work

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* 20. 2020 saw a dramatic increase in the amount of advocacy work we engaged in. How satisfied were you with the following:

  Very satisfied Satisfied Neither satisfied, nor dissatisfied Dissatisfied Very dissatisfied Not sure / Didin't know about this
Border Closure advocacy (including the undertaking of surveys, reports, lobbying NSW Govt for change)
Increased media appearances to vocalise issues facing the business community (e.g. border closure, Mate Street redevelopment, smart parking, etc...)
The Better Place Project (initiative to gather information about the mental wellbeing of businesses in Albury Wodonga with the aim of delivering better support)

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* 21. Do you have any suggestions for ways we can improve how we advocate for our members?

Our events

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* 22. Overall, how satisfied were you with the following events in 2020?

  Very satisfied Satisfied Neither satisfied, nor dissatisfied Dissatisfied Very dissatisfied Not sure / Didn't attend
Business Before Hours:
Business Bites:
Project Management in Action
Business Women Albury Wodonga
Young Business Edge
Small Business Month Albury Mini-Conference
Mental Health Month events with Richard Brown

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* 23. How would you rate the transition of our events to an online platform?

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* 24. COVID-19 meant that we had to completely re-think the way we deliver events here and the shift to this online platform has given us the opportunity to build an online event content library for members to access 24/7.

Personally, how much would you/your business benefit from having 24/7 access to our growing online event content library?

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* 25. What are some topics you'd like to see us cover in 2021?

Interested in presenting in 2021? Complete this presenter EOI form and we will be in contact.

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* 26. Are there any additional industry-specific interest groups, like Project Management in Action, that you'd like to see formed in 2021? (E.g. accounting, tourism, accommodation etc...) If yes, please list any below:

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* 27. If after reading this, you want to know more about your membership or our events, let us know and we'll be in touch.

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* 28. Thank you for completing our Annual Membership Survey!

As a token of thanks, we would like to offer you the chance to win a free Shout Out ad designed by us, or a $20 AlburyCBD Gift Card! Simply click this link and fill out your details to enter. Doing so will keep your responses to this survey anonymous!

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