825 Petaluma Blvd. South, Petaluma CA 94952~ (800)553-5825 

Question Title

* 1. Kval Machinery Service 

  Less than expected As expected More than expected Consistently more
Was the Service Technician prepared with adequate tools, parts, and documentation?
Was the service technician professional and courteous?
Was consistent discipline and direction provided on approach, scope, and schedule?
Was the Service Technician knowledgeable and confident with your Kval Machinery?
If training was provided, was the Service Technician patient, knowledgeable, and communicated well with the trainees?
Did the Service Technician deliver the results and quality that were promised?
Did the technician arrive within the agreed day/time?
Did the Customer Service Team help you prepare and communicate throughout service process?
Was the Service Technician responsive to your needs and requests?

Question Title

* 2. Info: