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Zoetis Customer Experience Survey - Management

1.Email 
Privacy
By completing this survey, you agree to Zoetis New Zealand Limited (together with its affiliates and subsidiaries), having its registered address at Level 4, 8 Mahuhu Crescent, Auckland, 1010, New Zealand (we, us), collecting and processing your personal information (such as your name, email address and company name) for the purpose of allowing us to continuously improve our services and products experience.

As part of that purpose, we may store, retrieve, use, disclose and transfer your personal information, in accordance with the Privacy Act 2020 and our Privacy Policy.

Under the Privacy Act 2020, you have the right to request access to, and correction of, your personal information. To exercise your rights, please contact us at vanessa.macdonald@zoetis.com and privacy@zoetis.com.
2.Overall, how satisfied are you with the products and services that Zoetis New Zealand provides to your business?(Required.)
Not at all satisfied
Satisfied
Extremely satisfied
3.Zoetis provides me with innovative solutions to help me improve my business(Required.)
Not at all
Definitely
4.Zoetis is an industry leader on environmental and social issues(Required.)
Not at all
Definitely
5.Are there any challenges you or your business currently face or can foresee in the coming year that you can see a role for Zoetis in solving?
6.Zoetis’ website is helpful and informative(Required.)
Not at all helpful
Extremely helpful
7.Zoetis offers me and my team relevant education and training resources to support my business(Required.)
Not at all
Definitely
8.Zoetis provides high quality technical product support(Required.)
Not at all
Definitely
9.How do you see the role of remote training using online tools (Zoom, online courses etc.) evolving vs. in-person workshops/training events? Which is more appropriate for your team and business requirements?
10.What could Zoetis do to improve confidence in the use of Zoetis’ products and services within your clinic/business?
11.Zoetis is fair and reasonable in their business dealings with me(Required.)
Not at all
Definitely
12.Zoetis makes me feel my business is appreciated.(Required.)
Not at all
Definitely
13.Is there anything Zoetis could do better to help you with caring for your customers and your business?
14.Zoetis has excellent people who make a difference(Required.)
Not at all
Definitely
15.Zoetis rebate/pricing programs are easy to understand(Required.)
Not at all
Definitely
16.Zoetis service and support channels are accessible to me when I need them(Required.)
Not at all
Definitely
17.Zoetis products are available where and when I need them(Required.)
Not at all
Definitely
18.What could Zoetis do to make it easier for you or your team to interact with us or our products and services?