Travel Industry Challenges in Zambia Survey

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* 1. As a Travel Agent/Travel Management Company (TMC), do you struggle with late payment from clients, thus affecting your cash flow?

Yes

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* 2. Rank which of the below could most solve the challenge of late-payment, in an ideal world. Select all that apply.

	Definitely!	Maybe	Not really
Clients acknowledging our cash-flow challenges wrt BSP payments	Clients acknowledging our cash-flow challenges wrt BSP payments Definitely!	Clients acknowledging our cash-flow challenges wrt BSP payments Maybe	Clients acknowledging our cash-flow challenges wrt BSP payments Not really
Clients paying up-front for travel, in part or full	Clients paying up-front for travel, in part or full Definitely!	Clients paying up-front for travel, in part or full Maybe	Clients paying up-front for travel, in part or full Not really
More accurate invoicing to clients, ensuring no disputes	More accurate invoicing to clients, ensuring no disputes Definitely!	More accurate invoicing to clients, ensuring no disputes Maybe	More accurate invoicing to clients, ensuring no disputes Not really
Travel Lodged cards (in client's name) that we can use to pay for air and accommodation expenses	Travel Lodged cards (in client's name) that we can use to pay for air and accommodation expenses Definitely!	Travel Lodged cards (in client's name) that we can use to pay for air and accommodation expenses Maybe	Travel Lodged cards (in client's name) that we can use to pay for air and accommodation expenses Not really
Travel Agent's / TMC's no longer offering credit	Travel Agent's / TMC's no longer offering credit Definitely!	Travel Agent's / TMC's no longer offering credit Maybe	Travel Agent's / TMC's no longer offering credit Not really
Client's adhering to our agreed payment terms	Client's adhering to our agreed payment terms Definitely!	Client's adhering to our agreed payment terms Maybe	Client's adhering to our agreed payment terms Not really
Clients focusing on strategic cost savings within their travel program, instead of trying to only save on our fees	Clients focusing on strategic cost savings within their travel program, instead of trying to only save on our fees Definitely!	Clients focusing on strategic cost savings within their travel program, instead of trying to only save on our fees Maybe	Clients focusing on strategic cost savings within their travel program, instead of trying to only save on our fees Not really
Travel Agent's / TMC's having a more direct line to their clients finance department	Travel Agent's / TMC's having a more direct line to their clients finance department Definitely!	Travel Agent's / TMC's having a more direct line to their clients finance department Maybe	Travel Agent's / TMC's having a more direct line to their clients finance department Not really
Reducing the culture of bill-backs and the complexity this adds	Reducing the culture of bill-backs and the complexity this adds Definitely!	Reducing the culture of bill-backs and the complexity this adds Maybe	Reducing the culture of bill-backs and the complexity this adds Not really
N/A We are satisfied with how our clients pay us	N/A We are satisfied with how our clients pay us Definitely!	N/A We are satisfied with how our clients pay us Maybe	N/A We are satisfied with how our clients pay us Not really

Other (please specify)

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* 3. In your opinion, how do most Corporate Travel Clients view most Travel Agents / TMC's?

They are viewed simply as travel bookers, with no strategic value

They are viewed as travel partners, giving expert advice and guidance

Both of the above

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* 4. To your knowledge, what percentage of Corporate Travel Clients have (and use!) a Corporate Travel Policy to better manage, control and guide how staff travel?

Drag slider to estimated percentage

100%

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i We adjusted the number you entered based on the slider’s scale.

Question Title

* 5. As a Travel Agent / TMC, where/how do you earn most of your income from Corporate clients?

	0-25%	25-50%	50-75%	75-100%
Supplier Overrides	Supplier Overrides 0-25%	Supplier Overrides 25-50%	Supplier Overrides 50-75%	Supplier Overrides 75-100%
Supplier Commissions	Supplier Commissions 0-25%	Supplier Commissions 25-50%	Supplier Commissions 50-75%	Supplier Commissions 75-100%
Fees per travel transaction (billed to client)	Fees per travel transaction (billed to client) 0-25%	Fees per travel transaction (billed to client) 25-50%	Fees per travel transaction (billed to client) 50-75%	Fees per travel transaction (billed to client) 75-100%
Monthly management fee (billed to client)	Monthly management fee (billed to client) 0-25%	Monthly management fee (billed to client) 25-50%	Monthly management fee (billed to client) 50-75%	Monthly management fee (billed to client) 75-100%
Menu of service fees (Ie a charge per service etc Visa's, travel reports etc)	Menu of service fees (Ie a charge per service etc Visa's, travel reports etc) 0-25%	Menu of service fees (Ie a charge per service etc Visa's, travel reports etc) 25-50%	Menu of service fees (Ie a charge per service etc Visa's, travel reports etc) 50-75%	Menu of service fees (Ie a charge per service etc Visa's, travel reports etc) 75-100%

Other (please specify with percentage)

Question Title

* 6. What would you say are the key challenges for moving clients away from payment terms/credit, onto a card payment option? (Select all that apply)

No challenges - we have done this successfully for many clients

The clients don't want it, despite our best efforts

We would be concerned to lose transactional income if clients are on a card payment solution

Clients do not understand card options well enough

The banking sector does not do enough to support us with card products

Processes between us, banks and clients are not where they need to be

Card payment options are not readily available in the Zambian market

Many airlines don't accept card payments

Other (please specify)

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* 7. If the bank and card sector were supportive, and you would not lose income, what would your organisation's appetite be to move clients from payment terms/credit, onto a card payment option?

Our appetite would be high

Our appetite would be medium

Our appetite would be low

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* 8. Looking at other countries and how travel agreements operate between Corporate clients and their Travel Agent's / TMC's and Travel Suppliers, what solutions do you wish could be applied in the Zambian market? (Select all that apply)

Clients being willing to pay Travel Agent's / TMC's for their expertise, over and above actual travel expenses

Clients being willing to have their travel 'debt' with a bank, not their Travel Agent / TMC

Clients embracing cards (corporate, lodged, virtual) as a payment option

Clients becoming more strategic about their travel programs and reducing costs internally (travel policies, stricter travel rules, traveller behaviour etc)

Other (please specify)

Travel Industry Challenges in Zambia

CORPORATE TRAVEL SECTOR SURVEY

Question Title

* 1. As a Travel Agent/Travel Management Company (TMC), do you struggle with late payment from clients, thus affecting your cash flow?

Question Title

* 2. Rank which of the below could most solve the challenge of late-payment, in an ideal world. Select all that apply.

Question Title

* 3. In your opinion, how do most Corporate Travel Clients view most Travel Agents / TMC's?

Question Title

* 4. To your knowledge, what percentage of Corporate Travel Clients have (and use!) a Corporate Travel Policy to better manage, control and guide how staff travel?

Question Title

* 5. As a Travel Agent / TMC, where/how do you earn most of your income from Corporate clients?

Question Title

* 6. What would you say are the key challenges for moving clients away from payment terms/credit, onto a card payment option? (Select all that apply)

Question Title

* 7. If the bank and card sector were supportive, and you would not lose income, what would your organisation's appetite be to move clients from payment terms/credit, onto a card payment option?

Question Title

* 8. Looking at other countries and how travel agreements operate between Corporate clients and their Travel Agent's / TMC's and Travel Suppliers, what solutions do you wish could be applied in the Zambian market? (Select all that apply)

Question Title

* 9. Would you like to add anything else?