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Travel Industry Challenges in Zambia

CORPORATE TRAVEL SECTOR SURVEY

This brief survey is designed for Travel Agents and TMC's in Zambia, in relation to trends and challenges with their Corporate Travel clients. Please provide your responses to this survey with your corporate clients in mind (not leisure clients). Please note: This survey is anonymous. Results will be shared at the ABTA Zambia webinar on 5 September.
1.As a Travel Agent/Travel Management Company (TMC), do you struggle with late payment from clients, thus affecting your cash flow?(Required.)
2.Rank which of the below could most solve the challenge of late-payment, in an ideal world. Select all that apply.(Required.)
Definitely!
Maybe
Not really
Clients acknowledging our cash-flow challenges wrt BSP payments
Clients paying up-front for travel, in part or full
More accurate invoicing to clients, ensuring no disputes
Travel Lodged cards (in client's name) that we can use to pay for air and accommodation expenses
Travel Agent's / TMC's no longer offering credit
Client's adhering to our agreed payment terms
Clients focusing on strategic cost savings within their travel program, instead of trying to only save on our fees
Travel Agent's / TMC's having a more direct line to their clients finance department
Reducing the culture of bill-backs and the complexity this adds
N/A We are satisfied with how our clients pay us
3.In your opinion, how do most Corporate Travel Clients view most Travel Agents / TMC's?(Required.)
4.To your knowledge, what percentage of Corporate Travel Clients have (and use!) a Corporate Travel Policy to better manage, control and guide how staff travel?(Required.)
0%
Drag slider to estimated percentage
100%
5.As a Travel Agent / TMC, where/how do you earn most of your income from Corporate clients?(Required.)
0-25%
25-50%
50-75%
75-100%
Supplier Overrides
Supplier Commissions
Fees per travel transaction (billed to client)
Monthly management fee (billed to client)
Menu of service fees (Ie a charge per service etc Visa's, travel reports etc)
6.What would you say are the key challenges for moving clients away from payment terms/credit, onto a card payment option? (Select all that apply)(Required.)
7.If the bank and card sector were supportive, and you would not lose income, what would your organisation's appetite be to move clients from payment terms/credit, onto a card payment option?(Required.)
8.Looking at other countries and how travel agreements operate between Corporate clients and their Travel Agent's / TMC's and Travel Suppliers, what solutions do you wish could be applied in the Zambian market? (Select all that apply)(Required.)
9.Would you like to add anything else?