Skip to content
Zafire - Service Management Market Research
Section 1: General
17%
1.
Number of employees within the organisation?
0-50
51-100
101-500
501-1000
1000+
2.
Which of the following best describes your core business? (Please tick all that apply)
Workshop Repair & Maintenance
Service Management
Asset Management
Facilities Management
Warranty & Claims
Field workforce Management
Other (please specify)
3.
Do you measure and monitor customer satisfaction?
Yes
No (go to question 5)
4.
If you do monitor customer satisfaction, what would you suggest your current rating is?
0-25%
26-50%
51-75%
76-100%
5.
What are the 3 main challenges you face when managing your core business processes?
1
2
3
6.
What are the top 5 KPIs you use to measure & monitor performance against these processes?
1
2
3
4
5
