Su Casa Client Feedback Survey
Thank you so much for taking the time to answer this survey. We always appreciate your feedback as your answers will help us improve our services at Su Casa Design. Let's get started!
1.
Overall, how would you rate your experience at Su Casa?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
Comments
2.
Please choose the most accurate answer for each of the following statements regarding
your interactions with the Su Casa team
?
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Staff were Professional and Polite
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Staff were Fun and Friendly
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Staff was Helpful and Quickly Resolved Issues
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Staff Provided Quick and Clear Communication
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
I Felt Valued as a Client
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Reliable, Knowledgeable Staff
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Deadlines Were Met
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Comments
3.
Did you feel confident in Su Casa's understanding of building practices, codes, and city regulations?
Yes
No
If No, help us understand your answer choice:
4.
In terms of creativity, what percentage (%) of the overall project did you feel you had to give your own creative feedback on?
0-10%
: I didn't need to give any feedback. Su Casa's creativity was exactly what I needed.
10-30%
: I needed to give some feedback and clarity to Su Casa's creative vision.
30-50%
: My creative feedback and Su Casa's creativity were equally weighted.
50-70%
: I gave more creative feedback than I expected.
70-90%
: Su Casa met some creative expectations, but I provided the majority of the creative direction.
90-100%
: I needed to guide the majority the creative aspects of the design.
Comments
5.
Do you feel Su Casa expanded on your vision and gave you great suggestions when there were possible road blocks or things you weren’t sold on in the design?
Yes
No
Please explain
6.
Did we help ease on the stress of the design process or the build process for you or did we add stress?
Su Casa Added More Stress to the Design Process
Su Casa Eased on the Design Stress
Please Explain
7.
Please choose the most accurate answer for each of the following statements regarding
the drawings and design
you received from Su Casa?
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Highly Creative, Innovative Design
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
My Home Design is Unique
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Punctual Delivery of Plans
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Design Exceeded My Vision and Expectations
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
High Quality Drawings
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Design was Well Thought Out
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Comments
8.
In your own words, briefly describe why you chose Su Casa to design your home?
9.
Please choose the most accurate answer for each of the following statements regarding
your overall experience with Su Casa
?
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Fun, Enjoyable Process
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Design Process exceeded my Expectations
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Good Value for Money
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Deadlines Were Met
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
I was Well-informed and Involved
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
The Process was Easy and Straightforward
Completely Disagree
Disagree Somewhat
Neither Agree or Disagree
Agree Somewhat
Completely Agree
Comments
10.
What changes would you suggest that could help improve client experience at Su Casa?