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Santa Rosa County Library System

Customer Feedback Survey

Please take a moment to answer this anonymous survey about the library.
1.Do you have a library card?
2.Which library do you visit most frequently?
3.On average, how often do you visit the library?
4.If you answered "Never," please tell us what would make you decide to visit us:
5.On average, how often do you use our online resources (databases, Libby, website, etc.)?
6.If you answered "Never," please tell us what would make you decide to use our online resources:
7.How would you rate each of the following library services?
Excellent
Good
Fair
Poor
Don't know/not applicable
Customer service
Collection (books, DVDs, music, newspapers, etc.)
eSources (hoopla, OverDrive/Libby)
Programs (book clubs, classes, storytimes, etc.)
Online services (web site, catalog, research databases, etc.)
ILL (InterLibrary Loan)
Library policies
Computers, printers, copiers and WiFi
Internet access
Library buildings (exterior spaces, seating areas, meeting spaces, etc.)
Overall, how would you rate the library?
8.How important is each of the following library services to you?
Very important
Important
Somewhat important
Not important
Don't know/not applicable
Borrowing materials (books, DVDs, music, etc.)
Programs (book clubs, classes, storytimes, etc.)
Reference (research assistance from librarians)
Computers, printers, copiers and WiFi
Help using computers, printers, etc.
Study rooms/reading areas
Community meeting rooms
Internet access
ILL (Interlibrary Loan)
Online services (website, catalog, research databases, etc.)
eSources (hoopla, OverDrive/Libby)
Newspapers and magazines
Overall, how important is the library to you and your family?
9.Which new services would you like to see? Check all that apply.
10.Which format do you prefer for music?
11.Which format do you prefer for movies/TV?
12.Which format do you prefer for magazines?
13.How do you typically find out about library programs? Check all that apply.
We value your opinions. Please answer the following questions:
14.What do you value most about the library?
15.How could the library or its services be improved?
16.How does the library benefit you or your community?
Please tell us about yourself so that we may better serve you. Please check one answer for each of the following:
17.How old are you?
18.What is your preferred language?
The Santa Rosa County Library System is supported by our local Friends of the Library groups. These groups are made up of dedicated volunteers who advocate for libraries, raise much needed funds, sponsor programs and special events and host popular book sales.
19.Are you interested in learning more or joining your library's Friends group?
Thank you for your time! If you have questions about this survey or about the library, please contact us at libraries@santarosa.fl.gov.