EXIT Exit Please Help us Help Brides and Increase Customer Satisfaction. * 1. Overall, how satisfied or dissatisfied are you with Amanda's Bridal & Tux? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied * 2. Were you referred to Amanda's by a Friend? Yes No * 3. How likely is it that you would recommend Amanda's Bridal & Tux to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 * 4. Which of the following describe our dresses? Select all that apply. Large variety of Styles High quality material & construction Stylish - Contemporary Unique Styles Good value for Money Overpriced Out dated Difficult to view Poor quality Limited selection of styles Samples were unappealing Other ideas? * 5. How important is Style selection when choosing where to shop? Somewhat important Very important Extremely important Clear i We adjusted the number you entered based on the slider’s scale. * 6. How important is Price when choosing where to shop? Not important Somewhat important Very important Clear i We adjusted the number you entered based on the slider’s scale. * 7. How important is Reputation? Not important Somewhat important Very important Clear i We adjusted the number you entered based on the slider’s scale. * 8. How important is a Convenient Location ? Not important Somewhat important Very important Clear i We adjusted the number you entered based on the slider’s scale. * 9. How well do our products & services meet your needs? Very well Somewhat well Not so well How can we better serve you? * 10. How would you rate the quality of customer service? Very high quality High quality Neither high nor low quality Low quality Very low quality * 11. How knowledgeable was your stylist? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Not at all knowledgeable * 12. How friendly was our staff? Extremely friendly Very friendly Somewhat friendly Not so friendly Not at all friendly * 13. What is/was your budget for you Wedding Dress? $400 $1,300 $2,200+ Clear i We adjusted the number you entered based on the slider’s scale. * 14. How do our prices compare? Somewhat higher About the same Somewhat lower * 15. How visually appealing is the store? Check all that apply. The store looked appealing, clean and organized. The store was easy to navigate. The store felt like a traditional bridal shop. The store feels a bit old fashion. The store needs more styles / selection. The store feels crowded. I prefer the renovated warehouse look. If you didn't buy a dress, what change, if any, would encourage you to purchase? * 16. Is "Old Fashion" good or bad for a Bridal Salon Old fashion is OK for a bridal shop It does not matter one way or another It is not good for a bridal salon to be 'Old fashion" Your Comments on Old Fashion * 17. Is our location convenient for you & your wedding party? Yes No * 18. How responsive have we been to your questions or concerns about our dresses and services? Very responsive Somewhat responsive Not so responsive Not applicable * 19. Did you find a dress to purchase? Yes No, I haven't purchased yet. What stopped you from purchasing a dress? * 20. How likely are you to purchase Bridesmaids or Rent Tuxedos? Very likely Somewhat likely Not at all likely Why or why not? * 21. Did you visit our Website? Check all that apply. No The website caught my interest. I found the website helpful. I found the info I needed. I liked the pictures and layout. The website made me want to visit the store. The website was slightly engaging, but too slow. I did not find the info that I was looking for. The website was hard to navigate. The website discouraged me from visiting the store. Suggestions are always appreciated. * 22. THANK YOU !! Do you have any other comments, questions, or concerns? * 23. If you answered any questions above "below" excellent, how can we better serve you? Page1 / 1 100% of survey complete. THANK YOU !