Healthcare access survey-Kenyans in the Diaspora

Utangulizi (Preamble)

The aim of this questionnaire is to better understand your needs and help you to get timely, affordable and convenient healthcare services for our loved ones back home. We all have family members back home that we’d like to take care off in a much more convenient and affordable way.

Kindly spare 5 minutes of your time to fill out the questionnaire below.

FACT: Kenyans in the Diaspora send home an approximate 100 million US dollars annually for “Healthcare”. *(Source CBK Remittance report 02.18, World Bank remittance inflows 2017).
*The information provided is deemed confidential and shall not be used for any purpose other than in product design and development.

Question Title

* 1. What country do you reside in?

Question Title

* 2. How often do you send money home?

Monthly

Bi-monthly

Quarterly

Semi-annually

Annually

Other

Question Title

* 3. How do you prefer to make your remittance?

Western Union

Wave

Paypal

Bank Transfer

Other

Question Title

* 4. How much is your average remittance specifically for Healthcare access by friends or family?

Below $100

$100 - $200

$200-$500

$500 and above

Question Title

* 5. What constitutes the major expense in healthcare remittance?

Doctor consultation

Pharmacy/medicines

Laboratory & investigations

Diagnostics/x-ray/MRI/Scans

Inpatient/surgery/admission

Follow up treatment/physiotherapy/home nursing care

Question Title

* 6. Who do you send healthcare access money to?

Family/friend

Doctor

Provider (clinic/hospital/diagnostic centre)

Other

Question Title

* 7. What challenges due you face with regard to intended use of healthcare funds? Rate 1-4 (1 being biggest challenge 4 the least)

Not sure if the patient is really unwell

I can't check if the patient is getting the correct treatment

Is the provider charging me a reasonable amount (market rate)

Verifying that the payment actually went to the provider

Question Title

* 8. How do you verify effectiveness of the healthcare cost remittance

Communicating with the healthcare provider by mail/telephone

Communicating with the patient/family member

Other

Question Title

* 9. What City /town does your beneficiary access their primary healthcare (this includes..x-ray, lab,MRI,dialysis etc)

Question Title

* 10. What would you like a specialist healthcare management company to assist with in regard to your loved one's healthcare access? Rate 1-5 ( 1 being the most important 5 being the least)

Finding the right doctor for your patient

Checking that the patient is getting the right treatment

Assist in paying the right fees to the provider (& getting the expense statements)

Identifying the right provider for follow up care (physiotherapy, home nursing, dialysis, chemotherapy, admissions)

Question Title

* 1. What country do you reside in?

Question Title

* 2. How often do you send money home?

Question Title

* 3. How do you prefer to make your remittance?

Question Title

* 4. How much is your average remittance specifically for Healthcare access by friends or family?

Question Title

* 5. What constitutes the major expense in healthcare remittance?

Question Title

* 6. Who do you send healthcare access money to?

Question Title

* 7. What challenges due you face with regard to intended use of healthcare funds? Rate 1-4 (1 being biggest challenge 4 the least)

Question Title

* 8. How do you verify effectiveness of the healthcare cost remittance

Question Title

* 9. What City /town does your beneficiary access their primary healthcare (this includes..x-ray, lab,MRI,dialysis etc)

Question Title

* 10. What would you like a specialist healthcare management company to assist with in regard to your loved one's healthcare access? Rate 1-5 ( 1 being the most﻿ important 5 being the least)

* 10. What would you like a specialist healthcare management company to assist with in regard to your loved one's healthcare access? Rate 1-5 ( 1 being the most important 5 being the least)