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2025 Tasmania Legal Aid Client Satisfaction Survey (TLA)

2.Welcome to the Tasmania Legal Aid (TLA) Client Satisfaction Survey

As a TLA client, you are invited to participate in our survey to help improve our services.

The survey will take about 10 minutes to complete and is anonymous. We don't ask for your name and no one will know you gave the feedback.

If you would rather answer the survey anonymously over the phone, please contact Sophie (03) 6236-3825 to arrange a time for a phone call.

Thank you for participating in our survey. Your feedback is important to us and will help improve our services for Tasmanians. Over the next 12 months, we’ll share with the community how client feedback has directly helped us make positive changes and improve the way we support people across Tasmania.
1.How did you find out about TLA?
2.What did we do well?
3.What could we do better?
4.Please rate the following statement with your level of agreement or disagreement(Required.)
Strongly agree
Agree
Disagree
Strongly disagree
It was easy to contact TLA when you first needed help.
TLA staff listened to your legal problem
TLA staff helped you understand how to deal with your legal problem
TLA staff explained what help they could give you
TLA staff were polite and respectful
TLA staff provided advice that was helpful
TLA staff took time to listen to you and explain the situation
TLA staff provided a service that met your expectations
You know where to get help if you have another legal problem in the future
5.Did you have any other personal or cultural needs that TLA needed to consider to give you a better service? (i.e. physical, psychological, interpreter services)(Required.)
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