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* 1. Did you purchase or rent your textbooks?

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* 2. Did your book arrive on time?

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* 3. Was your book in poor condition when you received it?

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* 4. Describe what made your experience with Textbook solutions poor

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* 5. Did you contact us about your situation?

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* 6. Was our customer service helpful at resolving your issue?

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* 7. How likely are you to shop again to Textbook Solutions?

  Very Likely Likely Unsure Unlikely Very Unlikely
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* 8. If you received a discount, could it change how likely you are to shop again at Textbook Solutions?

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* 9. What email did you use to place your order?

T