Skip to content
FSB - Reader survey 2016
FSB - Reader Survey 2016
*
1.
How long have you been in the field service industry?
(Required.)
<5 years
5-10 years
11-20 years
21-30 years
More than 30 years
*
2.
What is your main job function?
(Required.)
Owner/MD/CEO/Independent contractor
Purchasing officer
Fleet manager
Business unit manager
Field service technician
Apprentice
Other (please specify)
*
3.
Do you influence product purchasing decisions?
(Required.)
Yes, I am the key decision maker
Occasionally
No
*
4.
How many in-field employees does your company have?
(Required.)
1–5
6–20
21–50
51–250
251+
*
5.
How many office-based employees does your company have?
(Required.)
1–5
6–20
21–50
51–250
251+
*
6.
What regions does your field team operate in? (Select as many as apply)
(Required.)
NSW – metropolitan
NSW – regional (includes ACT)
VIC – metropolitan
VIC – regional
Qld – metropolitan
Qld – regional
SA – metropolitan
SA – regional
WA – metropolitan
WA – regional
Tasmania
Northern Territory
*
7.
Which industries do your primarily work in?
(Required.)
Residential building construction
Commercial or industrial building construction
Electrical
Plumbing
Energy infrastructure or utilities
HVAC
Security
Landscaping
Other (please specify)
*
8.
Which best describes the set-up of your field service operations?
(Required.)
A cost centre, in support of sales functions
A separate profit centre, with its own profit and loss responsibilities
Pure service company
Other (please specify)
*
9.
What are currently the greatest challenges to field service performance optimisation?
(Required.)
Customer demand for quicker response times
Customer demand for improved asset availability
Need to improve workforce utilisation and productivity
Need to improve service process efficiencies
Internal mandate to increase service profitability
Other (please specify)
*
10.
What strategies will you implement to address these challenges?
(Required.)
Develop internal techniques to measure field service performance
Invest in tools to provide technicians with real-time access to required data and information in-field
Integrate new technologies into existing field service operations (mobile devices, tablets etc.)
Better integrate in-field and back-office processes
Other (please specify)
*
11.
Which best describes your current field service management solution?
(Required.)
A series of manual (or paper-based) processes
An internally developed automated solution
An off-the-shelf automated solution with no modifications
An off-the-shelf automated solution with some customisation
A fully customised solution
Other (please specify)
*
12.
If you were to consider new software to improve your service productivity, what would be the main functionality you would want?
(Required.)
Electronic job allocation with paperless job cards
Parts scanning with auto replenishment
Access to service history and next service due date
Service job creation
Real-time integration to back end systems
*
13.
Do you see improved service performance as a key to future growth of your business?
(Required.)
Yes
No
Not sure
*
14.
What types of products will you/your business be purchasing in the next 6-12 months?
(Required.)
Hardware - (GPS / navigation, Tools, Personal mobile devices)
Software - (Field service management, ERP, Remote monitoring, accounting)
Vehicles - (Vans, Utes, Sedans, Trucks)
Vehicle fit-outs & associated - (Racking and shelving, Service bodies, Leasing)
Other (please specify)
*
15.
What types of content would you like to see in Field Service Business magazine?
(Required.)
Standards and regulations updates
Technical articles
Case studies
Industry commentary
Reader-submitted reviews of products/services
Training courses & events
Ask your peers technical questions/answers
Other (please specify)
*
16.
How often do you visit www.fieldservicebusiness.com.au?
(Required.)
Daily
Fortnightly
Monthly
Every few months
Never
*
17.
How do you reach the website if/when you visit?
(Required.)
Type in the URL manually
Via a bookmark
Via the FSB eNewsletter
From a web search (e.g. Google)
Link from another website
Referral from the magazine
Don’t visit
*
18.
How long have you been reading FSB magazine or the FSB eNewsletter?
(Required.)
1 year
6 months
3 months
1 month
*
19.
How old are you?
(Required.)
<25
25–39
40–54
55+
20.
Are you or your staff likely to undergo further education or training in the next twelve months?
Yes, (please detail in the comment field)
No
(please specify)
