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* 1. Which department do you work for?

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* 2. Does your business/organization use a "homegrown" system (spreadsheets, index cards, etc.), or a professionally developed system (Salesforce, Hubspot, etc.)

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* 3. If you so use a "homegrown" system, would you prefer to continue using a "homegrown" CRM system, or a professionally developed software?

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* 4. Please rate your experience with CRM software on a scale of 1-5 (1 being dissatisfied, 5 being very satisfied).

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* 5. On a scale from 1-5, 1 being no noticeable difference and 5 being a very noticeable difference, has the communication between departments improved following the implementation of CRM software?

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* 6. Has the implementation of CRM software allowed for easier access to customer data between departments?

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* 7. Has the implementation of a CRM software allowed for more successful interactions between the business/organization and the customer?

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* 8. Utilising CRM software helps the business/organization achieve its goals:

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* 9. What, if any, advantages have you seen using CRM software?

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* 10. What, if any, disadvantages have you seen using CRM software?

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