Columbia Association Website Satisfaction Survey

Columbia Association is trying to understand how our members, customers, and community use our website. This survey will be used to gather your feedback on our website and make necessary improvements based on your comments and concerns. Please respond to this quick survey below. Thank you for your input and time.

Question Title

* 1. How did you first find Columbia Association's website?

Typing in "www.columbiaassociation.org"

Google search for "Columbia Association"

Google search for something else

Social Media

Flier

Other (please specify)

Question Title

* 2. Why do you visit Columbia Association's website? (Check all that apply)

To learn about membership

To learn about CA facilities and programs (gyms, pools, camps, dog parks, etc.)

To check or register for class schedules

To see what events are coming up

To learn about Columbia

To learn about Columbia Association

Other (please specify)

Question Title

* 3. How easy is it for you to do what you want to do on Columbia Association's website?

	1	2	3	4	5	6	7	8	9	10
1 (Most Difficult) 10 (Easiest)	1 (Most Difficult) 10 (Easiest) 1	1 (Most Difficult) 10 (Easiest) 2	1 (Most Difficult) 10 (Easiest) 3	1 (Most Difficult) 10 (Easiest) 4	1 (Most Difficult) 10 (Easiest) 5	1 (Most Difficult) 10 (Easiest) 6	1 (Most Difficult) 10 (Easiest) 7	1 (Most Difficult) 10 (Easiest) 8	1 (Most Difficult) 10 (Easiest) 9	1 (Most Difficult) 10 (Easiest) 10

Question Title

* 4. How easy or hard is it to register for a class online?

Easy

Okay

Hard

N/A

Question Title

* 5. How easy or hard is it to join a gym online?

Easy

Okay

Hard

N/A

Question Title

* 6. Please select which information on our website is most important to you (Select all that apply):

Membership sign-up form

Gym locations/hours

Class schedules

Camp information

Events calendar

Facility descriptions

Before and after school care sign-up

Pool schedules

Program information

News about Columbia Association

Apply for jobs

Reserve facility space

Other (please specify)

Question Title

* 7. What is the most important feature you think we should add?

Question Title

* 8. How likely is it that you would recommend Columbia Association's website to a friend, family member, or colleague?

	1	2	3	4	5	6	7	8	9	10
1 (Very unlikely) 10 (Very likely)	1 (Very unlikely) 10 (Very likely) 1	1 (Very unlikely) 10 (Very likely) 2	1 (Very unlikely) 10 (Very likely) 3	1 (Very unlikely) 10 (Very likely) 4	1 (Very unlikely) 10 (Very likely) 5	1 (Very unlikely) 10 (Very likely) 6	1 (Very unlikely) 10 (Very likely) 7	1 (Very unlikely) 10 (Very likely) 8	1 (Very unlikely) 10 (Very likely) 9	1 (Very unlikely) 10 (Very likely) 10

Question Title

* 9. From a low of 1 (worst website ever) to a high of 10 (best website ever) how would you rate Columbia Association's website?

	1	2	3	4	5	6	7	8	9	10
1 - 10	1 - 10 1	1 - 10 2	1 - 10 3	1 - 10 4	1 - 10 5	1 - 10 6	1 - 10 7	1 - 10 8	1 - 10 9	1 - 10 10