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Client Feedback Survey - Help us grow and learn how to serve you better.
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1.
How satisfied are you with your experiences with Midwest Laboratories?
(Required.)
Extremely satisfied
Very satisfied
Somewhat satisfied
Very dissatisifed
Extremely dissatisfied
Please share with us any specific experiences to help us recognize our staff or improve our service.
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2.
How satisfied are you with your testing results?
(Required.)
Very satisfied, my results are consistent and meet expected levels
Satisfied, my results vary but are within expected ranges
Neither satisfied nor dissatisfied
Dissatisfied, my results need reran often or there have been problems hitting expected levels/values
Very dissatisfied, I am looking for an alternative lab to do my testing
Please provide any specific examples, analytes, or additional details
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3.
Does Midwest Labs meet your expected turnaround time? (per our fee schedule or quote).
(Required.)
Yes, they EXCEED my expectations compared to other labs
Yes, they MEET the expected turnaround time
NO, turnaround times are consistently delayed
Dissatisfied (Please provide us with feedback to improve our performance)
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4.
Are your inquiries at MWL resolved effectively?
(Required.)
Yes
No- My inquiries are not handled effectively
No- I often do not receive answers from my inquiries
No- I would like someone to follow up with me directly to discuss further
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5.
Do you understand and use the MyLab Portal to submit your samples?
(Required.)
Yes
No- (Please specify the reason you do not utilize the system).
6.
Would you like an annual account review with our Director of Customer Success and your Account Manager?
Yes
No
If yes, please provide your company, name, and preferred contact method (email or phone number).
7.
How likely is it that you would recommend Midwest Laboratories to a friend or colleague? (1 being not likely, 10 being extremely likely).
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
10 stars
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8.
Please provide any additional feedback on how we can best serve your industry and company in the coming year.
(Required.)
9.
Can you please share your company name and a point of contact? (Please include a phone number or email).
Current Progress,
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