Customer Support Media Survey

Peter Dorfman Creative Services is looking into how people seek customer support when they have a problem with something they own and use. We appreciate your help -- your answers are anonymous, but please identify yourself at the bottom of the page if you would like us to share the results with you.

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* 1. If you have a technical question or problem with a product you use (anything from an electric toothbrush to long term care insurance), what medium do you choose most often (if you have a choice) for getting help?

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* 2. We forced you to choose one answer. Why did you choose that one?

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* 3. How would you have answered Question 1 two years ago?

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* 4. If your answer to Question 3 was different from your answer to Question 1, what changed in the last two years?

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* 5. Your name (Optional -- we are collecting these responses anonymously, but we'll share the results of this survey with you if you tell us who you are.)

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* 6. Your company (Optional)

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* 7. Your email address (Optional)

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