Shape Utilization Initiative

Your answers to the following questions will help us provide you better service and allow us to see which areas need more attention.  We thank you in advance for taking a few minutes out of your busy schedule!!  Have a fantastic day.

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* 1. Are you using the member portal? If you are using it, is it linked to your website?

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* 2. Have you seen our New APP?  It allows your members to Recommend Friends, Schedule Classes, Check-in with their phones (no more key tags!).  It will also give you the ability to send Push Notifications allowing you to quickly alert your members of specials or closings, events or any message you would like!

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* 3. Are you taking advantage of being paperless and using our E-Signature option.  Members can sign from any device  from your facility or from home.

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* 4. Are you familiar with our  CRM (Customer Relationship Management) tool? This will allow you to evaluate and manage the sales by sales reps, such as calls made, sales forecast against actual sales, view guests that were never contacted, etc..

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* 5. Are you using the Drip emails after a purchase of a membership or a service to connect with your member during specified periods after the sale? For example -"thanks for your purchase last month, we are excited to...."

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* 6. Does your facility use the Auto Done by Checkin, or Mass Auto Done features for processing appointments - this requires less manual intervention on your part.

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* 7.  Are you aware we have a Class Self Checkin that can be set up at the front desk or anywhere in your facility with a kiosk  and allow your members to check into a class or add themselves into a class?

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* 8. Does your facility use ShapeNet Financial to manage your Billing, Cancellations, Collections & late fee collection?

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* 9. Does your facility use ShapeNet's Brivo Door (Access) Management System? This allows for your gym to operate 24/7 and to sell memberships with specific time restrictions. Or to restrict members from going into certain areas. 

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* 10. If you requested more info. or have other services you'd like ShapeNet to consider please fill in below.

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