Campaign for Accountable Skilled Trades (CAST)
1.
What was the cost of your project / job?
2.
How much did you handover to the tradesperson?
3.
How much did it cost / would it cost to get the work rectified or finished
4.
Did they ask for a deposit before starting work?
(If 'no' please skip to Question 7)
Yes
No
If "Yes" How much was it for?
5.
How did they want the deposit payment made
Cash
BACS
Credit Card
Paypal
Other (please specify)
6.
Were staged payments made according to a schedule
Yes, after a stage was completed successfully
Yes, but BEFORE the stage was completed
No staged payments were identified
We never got to the end of the first stage.
Other (please specify)
7.
How did they want the payments made
Cash
BACS
Credit Card
Paypal
Other (please specify)
8.
Did the tradesperson charge VAT
Yes, and provided a VAT number
Yes, and did not provide a VAT number
No
Other (please specify)
9.
What kind of project / job was it?
Extension / Conversion
Insulation
Maintenance or Routine updates
Landscaping - Hard landscaping (ie: driveways)
Landscaping - Garden Landscaping
Roofing
Bathroom / Shower / Wet Room
Renovation Project
New building (ie: House, garage, outbuilding)
Tiling / Painting / Decorating
Electrical / Wiring / Gas
Other (please specify)
10.
Where did you find your tradesperson?
Checkatrade
Federation of Master Builders
Trustpilot
Buy with Confidence
Trustmark
Trust a Trader
Bark
Facebook
Word of Mouth
Other (please specify)
11.
What did you base your decision on?
Price
Availability
Reviews
Personality and how they interacted with me/us
12.
Did you have a written contract?
Yes
No
Other (please specify)
13.
What other services have you contacted
Action Fraud
Citizens Advice
Trading Standards
Samaritans / Doctor / Other mental health support
Police
Building Control
Ombudsman
HMRC
Mediation / Resolution Services
Lawyers
Surveyors
Other (please specify)
14.
How supportive were they?
Not at all Helpful
Citizens Advice
-- Select an option --
I could not make contact with them
Very unhelpful
Unhelpful
Helpful
Very Helpful
Trading Standards
-- Select an option --
I could not make contact with them
Very unhelpful
Unhelpful
Helpful
Very Helpful
Police
-- Select an option --
I could not make contact with them
Very unhelpful
Unhelpful
Helpful
Very Helpful
Samaritans / Doctor / other mental health
-- Select an option --
I could not make contact with them
Very unhelpful
Unhelpful
Helpful
Very Helpful
Ombudsmen
-- Select an option --
I could not make contact with them
Very unhelpful
Unhelpful
Helpful
Very Helpful
15.
What was Trading Standards response?
I did not know how to contact them
I chose not to contact them (Please explain why in the 'Other' text box)
I received no acknowledgement or contact from Trading Standards
They did not take up my case
They took up my case and we are waiting to hear if charges will be brought
They took up my case and then dropped it
They took up my case and we went to court then they changed the charges
They took up my case and we went to court but lost
They took up my case and we went to court and won
Other (please specify)
16.
If you decided to go down the Small Claims/Fast Track Court route.
If you did, did you win a CCJ?
-- Select an option --
Yes
No
Did you receive the money awarded to you?
-- Select an option --
Yes
No
Did you employ bailiffs or debt recovery agents to obtain any money owed.
-- Select an option --
Yes
No
Our case is still ongoing
-- Select an option --
Yes
No
Other (please specify)
17.
What post code was your project in?
We use this to track patterns and target MPs.
18.
Do you consider yourself vulnerable?
No
Prefer not to answer
Yes
If "Yes" please specify (Optional)
19.
We want to ensure the integrity of our data and see if we can support you further.
To help us do this, please share your phone number. You are protected by GDPR.