* 1. In your recent  experience, how did you contact our customer service representative?

* 2. Were you happy with the response time to acknowledge your inquiry?

* 3. Were you happy with the time taken to address your inquiry?

* 4. Was our customer representative able to answer your questions?

* 5. Was our customer representative friendly and cheerful?

* 6. How would you rate the overall level of service you received?