Under Construction: How to Increase Patient Satisfaction While Rebuilding an Occupied Patient Tower

HCD Virtual 2020 On-Demand Quizzes

Question Title

* 1. What were the primary problems we were trying to solve with this project?

Water infiltration through the exposed concrete structure

Poor patient safety scores in the previous year

Thermal penetration and heat loss/gain

Aging systems at risk of failing

Undersized and outdated patient rooms

Question Title

* 2. What were the principal operational concerns during construction Providence wanted to address?

Safety

Bed Capacity

Patient Satisfaction

Quality of Care

All of the above

Question Title

* 3. At what phase was the construction team brought into the project?

At start of construction after hard bids

Design Development

From the very beginning

Schematic Design

Question Title

* 4. What was the final façade solution?

Aluminum siding that wrapped individual columns and spandrel beams

New glass curtainwall system

Elastomeric coating and new windows

Question Title

* 5. Who handled day to day construction coordination for the hospital?

The operational project manager for Providence St. Vincent (Amy)

Design and construction project manager (Rich)

A hired program manager/owner’s representative

Contractor’s project manager

Question Title

* 6. What were some of the innovative construction methodologies used?

Adhesive applied exterior wall system to concrete

Off hours nighttime construction

Point Cloud Scan off the existing façade prior to making shop drawings

Dedicated Chipping and Drilling Day for each interior phase

Rubber-tipped Jackhammers

Question Title

* 7. What were some of the benefits of the project?

Futureproofed the facility to be more resilient

Expanded community gathering lounge and amenity spaces

Resulted in energy savings for hospital operations

Question Title

* 8. How did Providence manage capacity during construction?

Built a new observation unit

Converted maternity beds to adult and medical surgical beds

Developed a partnership program with a nearby facility to divert 25% of their patients

Reduced surgery specialties cases

Received a state waiver to use beds in the short-stay unit as surgical beds

Question Title

* 9. What was one of the keys to planning the façade replacement?

Incentivized contracts to share savings

Hard bids to take advantage of competitive buyers’ market

Early trade partner participation

Question Title

* 10. Name three building systems that were upgraded.

Question Title

* 11. Contact Information

Name

Company

Email Address

Phone Number

Question Title

* 12. Continuing Education Credits

AIA #

IDCEC #

EDAC

Other: certificate of completion