* 1. Which Mathis location did you visit most recently?

* 2. 15 to 20 minutes is our maximum amount of time you should have been told when checking in for service before they get started on your vehicle. How much time were you told?

* 3. Was the Mathis employee friendly and knowledgeable?

* 4. Did you find your neighborhood Mathis facility to be neat and clean?

* 5. Did a Mathis employee keep you updated on your vehicle's status from start to finish?

* 6. Was the service you received at or above your expectations?

* 7. What are the main features of a tire you look for when making a purchase?

* 8. Were you offered to have your receipts emailed to you instead of printed on future purchases?

* 9. If tires were recommended to you by a Mathis employee, what kind of tires were suggested?

* 10. How would you rate your overall experience at your neighborhood Mathis location using a scale of 1-10?

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