Help us understand the state of Australia's customer experience leadership

CMO is delighted to bring to you our inaugural State of CX Leadership survey aimed at understanding the changing nature of customer experience leadership.

This new annual research program, brought to you by Sitecore, provides a benchmark in terms of CX leadership, shining a light on the evolving responsibility of this position within organisations today, as well as its relationship to marketing and other functions across the business. Through this survey, we want to explore what it means to lead customer experience operationally and culturally, understand maturity of customer experiences today, gauge technology and data sophistication and investment, delve into measures of success and more.

Please help us gauge the State of CX Leadership by participating in this important survey and you'll have the opportunity to win a $300 VISA credit voucher.

All participants will receive a courtesy whitepaper PDF of the full report. The survey should take no more than 15 minutes to complete. Responses must be submitted by Friday 24 September 2021.

All individual responses will be kept confidential and answers used in aggregate. To see the full terms and conditions of this survey, please click here:

Thank you for your participation.
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