Our Commitment to Listening and Improvement
At Open Door Arts, we deeply value the voices of our community including our participants, artists, staff, partners, and audience members. While we are not legally required to have a formal grievance process, we believe in transparency, accountability, and continuous improvement. We are committed to creating a safe space where concerns, feedback, and complaints can be shared, heard, and addressed in a timely and respectful manner.
How to Share Feedback or File a Concern
You can share feedback or file a complaint using our Feedback & Grievance Form (below). This form is designed to capture both general impressions and more serious concerns. If you have an urgent issue or feel unsafe, please contact Portia Brown (Director of Strategy and Operations) at Portia@OpenDoorArtsMA.org or 617-329-9748.
What Happens After You Submit the Form
Acknowledgement: Within 7 business days, you will receive an email confirmation that we have received your feedback or complaint.
Follow-Up: Within 10 business days, a designated staff member will reach out to you to discuss your concern in more detail and develop a plan for resolution.
Resolution Plan: We will work with you to agree on next steps. Depending on the nature of the issue, this may include mediation, further investigation, or changes to our policies or practices.
Confidentiality: We will handle all feedback and complaints with discretion. Your name and details will be shared only with the staff members directly involved in review and resolution, unless you grant permission for broader disclosure.
Tracking & Learning: We will track all feedback and complaints in a confidential log. We will also use them as a learning tool for improving our programs.