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* 1. Have you used the telephone triage service within the last 3 months?

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* 2. Thinking about the last time you used the telephone triage who did you speak to?

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* 3. Thinking about the last time you used the telephone triage what was the outcome?

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* 4. Thinking about the last time you used the telephone triage, how soon after initially phoning the surgery did you receive a phone call from the GP or ANP?

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* 5. Were you happy with the amount of time you had to wait for your phone call back?

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* 6. Would you recommend the telephone triage service to other patients?

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* 7. We review our telephone triage capacity every 3-6 months. Do you have any other feedback specifically around the telephone triage that we can take into consideration at the next review?

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* 8. And finally a couple of Family & Friends questions... How likely are you to recommend us to your family & friends?

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* 9. Please give a reason why you feel that way?

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