Small Business Regulatory Survey, Part 2: Enforcement

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The NYC Department of Small Business Services Regulatory Reform Program would like to understand the experience and interactions of the city's storefront* small business owners with city agencies.

For more information about services at SBS you can call our hotline, 1-888-SBS-4NYC (888-727-4692).

*'Storefront' as defined by the NYC Department of Finance - Renting a ground-floor or second-floor commercial space for sale of goods and services

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* 1. Which industry best describes your small business? (please select one)

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* 2. What NYC zip code is your small business located in?

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* 3. Including yourself, how many employees does your small business have?

1 – 4

5 – 9

10 - 19

20 - 49

50 – 99

100+

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* 4. Which of the following agencies did your small business receive an annual inspection from? Please select all that apply.

Department of Consumer and Worker Protection

Department of Health and Mental Hygiene

Department of Buildings

Fire Department

Department of Environmental Protection

Department of Sanitation

Department of Transportation

Other (provide name of city agency)

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* 5. Which of the following agencies did your small business receive an unscheduled inspection from? Please select all that apply

Department of Consumer and Worker Protection

Department of Health and Mental Hygiene

Department of Buildings

Fire Department

Department of Environmental Protection

Department of Sanitation

Department of Transportation

Other (provide name of city agency)

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* 6. Did any of the interactions result in a violation, warning or summons?

Yes

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* 7. If your business received a violation, warning or summons, how did you correct the issue?

The inspector explained what I needed to do

Hired a professional (i.e. an expeditor, architect or attorney) to assist

Learned by searching the agency website

Spoke to a representative at the agency

Never understood what I did wrong or how to correct

Not applicable

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* 8. How would you rate your experience during your inspection?

Excellent

Very Good

Good

Just okay

Bad

Very bad

Horrible

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* 9. Please explain your answer to Question 8

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* 10. If you had to attend a hearing, which format did you select?

In-person

On-line (webcam)

By phone

Mail

Not applicable

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* 11. Please share anything else you would like for us to know about your experience with city agencies

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* 12. Please share suggestions on how city agencies can build trust with the small business community

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* 13. Would you like information on business resources including how to participate in future discussions regarding regulatory rules and processes?

Yes