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* 1. Staff were sensitive to my cultural/ethnic background.

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* 2. I am involved in my goal planning

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* 3. Staff members here are genuinely interested in helping  me meet my goals.

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* 4. Staff treated me with respect.

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* 5. I felt I had someone to talk to me when I was troubled.

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* 6. This agency has helped me identify my strengths.

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* 7. This agency has linked me with other helpful resources in the community.

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* 8. I am better able to cope when things go wrong.

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* 9. I have received services from this agency which will better my daily life.

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* 10. Overall, I am satisfied with the services received.

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