2018 Volunteer Survey - Volunteering Queensland

Closes 21 December 2018

Thank you for taking the time to complete our 15-minute survey. Your feedback will help us better understand what you need from us as the peak body for volunteering in Queensland.

Please note this survey is for volunteers who have used the services of Volunteering Queensland. Your responses are very important to us and will help inform our volunteer support going forward.

Please note * indicates mandatory questions.

If you require any further information or guidance please contact us on 3002 7600.

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* 1. What benefits have you experienced from volunteering? (select all that apply)

Opportunity to make a difference to causes I care about

New friendships/ social networks

New professional networks

Work experience/ work reference

Developed personal skills

Developed or updated professional/ employment skills

Shared my skills and experience

Improved my English/ Australian cultural experience

Improved physical health

Better mental health

Improved well-being

Felt good about myself

Spent time with friends/ colleagues/ family

Fun and enjoyment

Increased independence

Felt part of my community

Fulfilled Centrelink requirements

Other (please specify)

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* 2. What have you enjoyed about volunteering? Please detail...

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* 3. Has Volunteering Queensland helped you find a volunteer opportunity? Please detail...

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* 4. What are the most important ways Volunteering Queensland can support volunteers? (select all that apply)

Helping you apply for volunteer opportunities

Advocacy for the needs of volunteers to organisations and government

Information and advice on volunteer rights and responsibilities

Resources and information about volunteering

Professional development and training

Promotion of volunteering

Other (please specify)

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* 5. Has access to Volunteering Queensland's opportunities, information, resources or training helped you to achieve your goals?

Yes

Not yet, but I've made progress

Comments...

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* 6. Has volunteering helped you gain paid employment?

Yes

I am not seeking paid employment

Comments...

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* 7. How long have you volunteered for? (please write the number of months and/ or years)

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* 8. What sector are you volunteering in?

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* 9. How did you hear about Volunteering Queensland?

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* 10. Have you faced any difficulties in finding a suitable role? Please detail...

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* 11. What do you think are the most important issues facing volunteers? (select all that apply)

Suitable volunteer opportunities

Training and support

Quicker response from organisations

Improved recognition

Advice about rights and responsibilities

Background checks

Reimbursement of out-of-pocket expenses

Transport costs

Role relevant to skillset

Other (please specify)

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* 12. How could your volunteering be improved? Please detail...

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* 13. When you have been in touch with Volunteering Queensland, how has that contact been and how satisfied were you? (please consider our response times, helpfulness and the quality of information we provided)?

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied	N/A
Phone	Phone Very dissatisfied	Phone Dissatisfied	Phone Neutral	Phone Satisfied	Phone Very satisfied	Phone N/A
Email	Email Very dissatisfied	Email Dissatisfied	Email Neutral	Email Satisfied	Email Very satisfied	Email N/A
Information session	Information session Very dissatisfied	Information session Dissatisfied	Information session Neutral	Information session Satisfied	Information session Very satisfied	Information session N/A
Meeting - Head Brisbane office	Meeting - Head Brisbane office Very dissatisfied	Meeting - Head Brisbane office Dissatisfied	Meeting - Head Brisbane office Neutral	Meeting - Head Brisbane office Satisfied	Meeting - Head Brisbane office Very satisfied	Meeting - Head Brisbane office N/A
Meeting - Volunteering hub (Logan or Wynnum)	Meeting - Volunteering hub (Logan or Wynnum) Very dissatisfied	Meeting - Volunteering hub (Logan or Wynnum) Dissatisfied	Meeting - Volunteering hub (Logan or Wynnum) Neutral	Meeting - Volunteering hub (Logan or Wynnum) Satisfied	Meeting - Volunteering hub (Logan or Wynnum) Very satisfied	Meeting - Volunteering hub (Logan or Wynnum) N/A
Training/ professional development	Training/ professional development Very dissatisfied	Training/ professional development Dissatisfied	Training/ professional development Neutral	Training/ professional development Satisfied	Training/ professional development Very satisfied	Training/ professional development N/A
Volunteering information session	Volunteering information session Very dissatisfied	Volunteering information session Dissatisfied	Volunteering information session Neutral	Volunteering information session Satisfied	Volunteering information session Very satisfied	Volunteering information session N/A
Volunteering Queensland event	Volunteering Queensland event Very dissatisfied	Volunteering Queensland event Dissatisfied	Volunteering Queensland event Neutral	Volunteering Queensland event Satisfied	Volunteering Queensland event Very satisfied	Volunteering Queensland event N/A
Speaking to Volunteering Queensland at an event, expo stall or booth	Speaking to Volunteering Queensland at an event, expo stall or booth Very dissatisfied	Speaking to Volunteering Queensland at an event, expo stall or booth Dissatisfied	Speaking to Volunteering Queensland at an event, expo stall or booth Neutral	Speaking to Volunteering Queensland at an event, expo stall or booth Satisfied	Speaking to Volunteering Queensland at an event, expo stall or booth Very satisfied	Speaking to Volunteering Queensland at an event, expo stall or booth N/A
Newsletter	Newsletter Very dissatisfied	Newsletter Dissatisfied	Newsletter Neutral	Newsletter Satisfied	Newsletter Very satisfied	Newsletter N/A
Website	Website Very dissatisfied	Website Dissatisfied	Website Neutral	Website Satisfied	Website Very satisfied	Website N/A
Social media	Social media Very dissatisfied	Social media Dissatisfied	Social media Neutral	Social media Satisfied	Social media Very satisfied	Social media N/A

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* 14. Do you have any comments about your contact with us and/ or how we can improve our contact? Please detail...

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* 15. How likely is it that you would recommend Volunteering Queensland to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 16. What is your postcode?

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* 17. For statistical purposes, do you identify as:

On a low income

A job seeker

From non-English speaking background

Of Indigenous/Torres Strait Islander background

A person with a chronic health condition

A person with a disability

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* 1. What benefits have you experienced from volunteering? (select all that apply)

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* 2. What have you enjoyed about volunteering? Please detail...

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* 3. Has Volunteering Queensland helped you find a volunteer opportunity? Please detail...

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* 4. What are the most important ways Volunteering Queensland can support volunteers? (select all that apply)

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* 5. Has access to Volunteering Queensland's opportunities, information, resources or training helped you to achieve your goals?

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* 6. Has volunteering helped you gain paid employment?

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* 7. How long have you volunteered for? (please write the number of months and/ or years)

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* 8. What sector are you volunteering in?

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* 9. How did you hear about Volunteering Queensland?

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* 10. Have you faced any difficulties in finding a suitable role? Please detail...

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* 11. What do you think are the most important issues facing volunteers? (select all that apply)

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* 12. How could your volunteering be improved? Please detail...

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* 13. When you have been in touch with Volunteering Queensland, how has that contact been and how satisfied were you? (please consider our response times, helpfulness and the quality of information we provided)?

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* 14. Do you have any comments about your contact with us and/ or how we can improve our contact? Please detail...

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* 15. How likely is it that you would recommend Volunteering Queensland to a friend or colleague?

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* 16. What is your postcode?

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* 17. For statistical purposes, do you identify as:

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* 18. Would you like to provide us with any other feedback?