Library - Satisfaction Survey 2021

Thank you for taking the time to complete this survey. Your answers will help us improve our Library services in Stanislaus County.

La encuesta está disponible en español aquí.

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* 1. Do you have a library card?

Yes

Not sure

Question Title

* 2. On average, how often do you visit the library?

Daily

Weekly

Monthly

Less than once a month

Never

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* 3. The last time you visited the library, what did you do during your visit? Select all that apply.

Picked up holds

Browsed for books or other materials

Used a library computer

Used the library's WiFi with your own device

Used reference materials or databases

Got assistance from a staff member

Used a printer or photocopier

Brought a family member to the library

Other (please specify)

Question Title

* 4. How satisfied are you with each of these library services?

	Very dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Very satisfied	Don't use/Don't know
Customer Service	Customer Service Very dissatisfied	Customer Service Dissatisfied	Customer Service Neither satisfied nor dissatisfied	Customer Service Satisfied	Customer Service Very satisfied	Customer Service Don't use/Don't know
Books, DVDs, books on CD, etc. (physical collection)	Books, DVDs, books on CD, etc. (physical collection) Very dissatisfied	Books, DVDs, books on CD, etc. (physical collection) Dissatisfied	Books, DVDs, books on CD, etc. (physical collection) Neither satisfied nor dissatisfied	Books, DVDs, books on CD, etc. (physical collection) Satisfied	Books, DVDs, books on CD, etc. (physical collection) Very satisfied	Books, DVDs, books on CD, etc. (physical collection) Don't use/Don't know
Ebooks, e-audio, etc. (digital collection)	Ebooks, e-audio, etc. (digital collection) Very dissatisfied	Ebooks, e-audio, etc. (digital collection) Dissatisfied	Ebooks, e-audio, etc. (digital collection) Neither satisfied nor dissatisfied	Ebooks, e-audio, etc. (digital collection) Satisfied	Ebooks, e-audio, etc. (digital collection) Very satisfied	Ebooks, e-audio, etc. (digital collection) Don't use/Don't know
Programs (story time, trivia, book clubs, etc.)	Programs (story time, trivia, book clubs, etc.) Very dissatisfied	Programs (story time, trivia, book clubs, etc.) Dissatisfied	Programs (story time, trivia, book clubs, etc.) Neither satisfied nor dissatisfied	Programs (story time, trivia, book clubs, etc.) Satisfied	Programs (story time, trivia, book clubs, etc.) Very satisfied	Programs (story time, trivia, book clubs, etc.) Don't use/Don't know
Link+ (access to materials from 90+ other libraries)	Link+ (access to materials from 90+ other libraries) Very dissatisfied	Link+ (access to materials from 90+ other libraries) Dissatisfied	Link+ (access to materials from 90+ other libraries) Neither satisfied nor dissatisfied	Link+ (access to materials from 90+ other libraries) Satisfied	Link+ (access to materials from 90+ other libraries) Very satisfied	Link+ (access to materials from 90+ other libraries) Don't use/Don't know
Computers and printers	Computers and printers Very dissatisfied	Computers and printers Dissatisfied	Computers and printers Neither satisfied nor dissatisfied	Computers and printers Satisfied	Computers and printers Very satisfied	Computers and printers Don't use/Don't know
Internet access and WiFi	Internet access and WiFi Very dissatisfied	Internet access and WiFi Dissatisfied	Internet access and WiFi Neither satisfied nor dissatisfied	Internet access and WiFi Satisfied	Internet access and WiFi Very satisfied	Internet access and WiFi Don't use/Don't know
Facilities and seating	Facilities and seating Very dissatisfied	Facilities and seating Dissatisfied	Facilities and seating Neither satisfied nor dissatisfied	Facilities and seating Satisfied	Facilities and seating Very satisfied	Facilities and seating Don't use/Don't know
Hours of operation	Hours of operation Very dissatisfied	Hours of operation Dissatisfied	Hours of operation Neither satisfied nor dissatisfied	Hours of operation Satisfied	Hours of operation Very satisfied	Hours of operation Don't use/Don't know

Question Title

* 5. Overall, how satisfied are you with Stanislaus County Library?

Very dissatisfied

Dissatisfied

Neither Satisfied nor dissatisfied

Satisfied

Very satisfied

Very dissatisfied

Dissatisfied

Neither Satisfied nor dissatisfied

Satisfied

Very satisfied

Question Title

* 6. How important are the following services to you and your family?

	Not important at all	Not so important	Important	Very important	Extremely important	Don't use/Don't know
Borrowing books, DVDs, etc. (physical materials)	Borrowing books, DVDs, etc. (physical materials) Not important at all	Borrowing books, DVDs, etc. (physical materials) Not so important	Borrowing books, DVDs, etc. (physical materials) Important	Borrowing books, DVDs, etc. (physical materials) Very important	Borrowing books, DVDs, etc. (physical materials) Extremely important	Borrowing books, DVDs, etc. (physical materials) Don't use/Don't know
Downloading/streaming e-books, e-audio, media (digital materials)	Downloading/streaming e-books, e-audio, media (digital materials) Not important at all	Downloading/streaming e-books, e-audio, media (digital materials) Not so important	Downloading/streaming e-books, e-audio, media (digital materials) Important	Downloading/streaming e-books, e-audio, media (digital materials) Very important	Downloading/streaming e-books, e-audio, media (digital materials) Extremely important	Downloading/streaming e-books, e-audio, media (digital materials) Don't use/Don't know
Help answering questions and finding materials	Help answering questions and finding materials Not important at all	Help answering questions and finding materials Not so important	Help answering questions and finding materials Important	Help answering questions and finding materials Very important	Help answering questions and finding materials Extremely important	Help answering questions and finding materials Don't use/Don't know
Programs for children and teens	Programs for children and teens Not important at all	Programs for children and teens Not so important	Programs for children and teens Important	Programs for children and teens Very important	Programs for children and teens Extremely important	Programs for children and teens Don't use/Don't know
Programs for adults	Programs for adults Not important at all	Programs for adults Not so important	Programs for adults Important	Programs for adults Very important	Programs for adults Extremely important	Programs for adults Don't use/Don't know
Computers and printers	Computers and printers Not important at all	Computers and printers Not so important	Computers and printers Important	Computers and printers Very important	Computers and printers Extremely important	Computers and printers Don't use/Don't know
Photocopiers	Photocopiers Not important at all	Photocopiers Not so important	Photocopiers Important	Photocopiers Very important	Photocopiers Extremely important	Photocopiers Don't use/Don't know
Help using computers, printers and photocopiers	Help using computers, printers and photocopiers Not important at all	Help using computers, printers and photocopiers Not so important	Help using computers, printers and photocopiers Important	Help using computers, printers and photocopiers Very important	Help using computers, printers and photocopiers Extremely important	Help using computers, printers and photocopiers Don't use/Don't know
Internet access and WiFi	Internet access and WiFi Not important at all	Internet access and WiFi Not so important	Internet access and WiFi Important	Internet access and WiFi Very important	Internet access and WiFi Extremely important	Internet access and WiFi Don't use/Don't know
Reading and seating areas	Reading and seating areas Not important at all	Reading and seating areas Not so important	Reading and seating areas Important	Reading and seating areas Very important	Reading and seating areas Extremely important	Reading and seating areas Don't use/Don't know
Community meeting rooms	Community meeting rooms Not important at all	Community meeting rooms Not so important	Community meeting rooms Important	Community meeting rooms Very important	Community meeting rooms Extremely important	Community meeting rooms Don't use/Don't know
Link+ (access to materials from 90+ other libraries)	Link+ (access to materials from 90+ other libraries) Not important at all	Link+ (access to materials from 90+ other libraries) Not so important	Link+ (access to materials from 90+ other libraries) Important	Link+ (access to materials from 90+ other libraries) Very important	Link+ (access to materials from 90+ other libraries) Extremely important	Link+ (access to materials from 90+ other libraries) Don't use/Don't know
Children's rooms and play areas	Children's rooms and play areas Not important at all	Children's rooms and play areas Not so important	Children's rooms and play areas Important	Children's rooms and play areas Very important	Children's rooms and play areas Extremely important	Children's rooms and play areas Don't use/Don't know
Home delivery services	Home delivery services Not important at all	Home delivery services Not so important	Home delivery services Important	Home delivery services Very important	Home delivery services Extremely important	Home delivery services Don't use/Don't know

Question Title

* 7. Overall, how important is the Stanislaus County Library to you and your family?

Not important at all

Somewhat important

Neither important nor unimportant

Important

Very important

Not important at all

Somewhat important

Neither important nor unimportant

Important

Very important

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* 8. What do you value most about the Stanislaus County Library?

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* 9. How could the Library or its services be improved?

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* 10. How does the Library benefit you and your family?

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* 11. Which Library do you use most often?

Modesto

Ceres

Denair

Empire

Hughson

Keyes

Newman

Oakdale

Patterson

Riverbank

Salida

Turlock

Waterford

Home delivery or virtual services only

Other (please specify)

Library - Satisfaction Survey 2021

Question Title

* 1. Do you have a library card?

Question Title

* 2. On average, how often do you visit the library?

Question Title

* 3. The last time you visited the library, what did you do during your visit? Select all that apply.

Question Title

* 4. How satisfied are you with each of these library services?

Question Title

* 5. Overall, how satisfied are you with Stanislaus County Library?

Question Title

* 6. How important are the following services to you and your family?

Question Title

* 7. Overall, how important is the Stanislaus County Library to you and your family?

Question Title

* 8. What do you value most about the Stanislaus County Library?

Question Title

* 9. How could the Library or its services be improved?

Question Title

* 10. How does the Library benefit you and your family?

Question Title

* 11. Which Library do you use most often?

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* 12. What is your zip code?