TierOne Real Estate, LLC Property Management - New Resident Survey

New Resident Survey

Your opinion is important to us. We want to make sure that living in your new home is as perfect as we can make it. Please take a few minutes to complete this questionnaire. Thank you!

Question Title

* 1. Please provide the following information (optional):

Name

Address

Unit #

Email Address

Phone Number

Question Title

* 2. The attitude of our staff, and how they treat you, is extremely important. Please select the rating that best describes how friendly, prompt and respectful they are. Please explain your answer in the Comments section below.

Above Average

Average

Below Average

N/A

Above Average

Average

Below Average

N/A

Comments

Question Title

* 3. Were you introduced to the Tenant Portal at www.TierOneRENTS.com during your move-in orientation?

Yes

Comments

Question Title

* 4. How clear was the information that our staff provided at the New Resident Orientation regarding your lease, house rules, and payment submittal instructions?

Very Clear

Somewhat Clear

Not Very Clear

Not Clear At All

N/A

Very Clear

Somewhat Clear

Not Very Clear

Not Clear At All

N/A

Comments

Question Title

* 5. How responsive have we been to your needs for maintenance and other staff assistance?

Above Average

Average

Below Average

N/A

Above Average

Average

Below Average

N/A

Comments

Question Title

* 6. How satisfied were you with the OVERALL condition of your home when you moved in? In the Comments section, please tell us how we can make improvements.

Above Average

Average

Below Average

N/A

Above Average

Average

Below Average

N/A

Comments

Question Title

* 7. Please rate the cleanliness of your residence when you moved in.

	Good	Average	Poor	N/A
Yard and exterior	Yard and exterior Good	Yard and exterior Average	Yard and exterior Poor	Yard and exterior N/A
Floors/carpeting	Floors/carpeting Good	Floors/carpeting Average	Floors/carpeting Poor	Floors/carpeting N/A
Counter tops	Counter tops Good	Counter tops Average	Counter tops Poor	Counter tops N/A
Cupboard interiors	Cupboard interiors Good	Cupboard interiors Average	Cupboard interiors Poor	Cupboard interiors N/A
Refrigerator	Refrigerator Good	Refrigerator Average	Refrigerator Poor	Refrigerator N/A
Oven/stove	Oven/stove Good	Oven/stove Average	Oven/stove Poor	Oven/stove N/A
Bathroom	Bathroom Good	Bathroom Average	Bathroom Poor	Bathroom N/A

TierOne Real Estate, LLC Property Management - New Resident Survey

New Resident Survey

Question Title

* 1. Please provide the following information (optional):

Question Title

* 2. The attitude of our staff, and how they treat you, is extremely important. Please select the rating that best describes how friendly, prompt and respectful they are. Please explain your answer in the Comments section below.

Question Title

* 3. Were you introduced to the Tenant Portal at www.TierOneRENTS.com during your move-in orientation?

Question Title

* 4. How clear was the information that our staff provided at the New Resident Orientation regarding your lease, house rules, and payment submittal instructions?

Question Title

* 5. How responsive have we been to your needs for maintenance and other staff assistance?

Question Title

* 6. How satisfied were you with the OVERALL condition of your home when you moved in? In the Comments section, please tell us how we can make improvements.

Question Title

* 7. Please rate the cleanliness of your residence when you moved in.

Question Title

* 8. What do you like most about your residence?

Question Title

* 9. What do you like least about your residence?

Question Title

* 10. From 1-10, 10 being the highest, how likely is it that you would recommend this residence to a friend or colleague?