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New Gorbals Housing Association
Scrutiny Group: Close Cleaning Review Project

Set up in 2025, New Gorbals Scrutiny Group is made up of a group of tenants who are currently reviewing the Association’s Close Cleaning Service. The overall aim of this work is to identify any strengths and weaknesses of the service and recommend improvements to the Association’s Senior Management Team and Management Committee.

We are seeking your views to help us ensure the views of residents who receive the close cleaning service are included in this work. We would be most grateful if you could please take some time to complete this short survey.

TIS (Tenant Information Service) is providing us with support and advice to ensure our work is carried out independently and will be responsible for collating all survey responses received.

Please complete this survey by Wednesday 25th February to be entered into a draw to win a £50 voucher. Individual answers will be confidential.
1.How satisfied are you with the standard of the close cleaning service?
2.Please tell us about the reasons for your answer to question 1:
3.Do you know when the close cleaning company should come to clean your close?
4.Do you know what is included in the close cleaning service?
5.Do you know if the close cleaning company dusted and internal washed windows, handrails, close doors, and railings the last time they visited your property?
6.Do you think the water, disinfectant & mops gets changed often enough whilst your close is being cleaned?
7.Is there anything in the close cleaning service that frequently gets missed?
8.If you answered yes to question 7, please let us know what gets missed?
9.Do you think the close cleaning service is value for money?
10.Would you be willing to pay a bit more for a higher standard of close cleaning?
11.If you answered yes to question 12, how much more would you be willing to pay?
12.Have you seen New Gorbals Housing Association staff or the contract supervisor doing inspections?
13.Have you ever complained to New Gorbals about any concerns about close cleaning?
14.How satisfied are you with the standard of window cleaning service for the external side of close windows?
15.Do you have any comments about the close cleaning service?
Your details (optional)
16.Name
17.Address- we do not need your flat number.
18.Email address
19.Telephone number
If you would like to get more involved in any of our work, please contact the Tenant Participation Officer, Susan Burn on susan@newgorbalsha.org.uk or phone 0141 429 3900 to find out more.