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Help Shape West Kent's Communications and Marketing Strategy

We are currently developing a new Communications and Marketing Strategy that will guide how we communicate with you over the next three years.
We want to understand what's working and what isn't and see what good communication looks like to you.
Please work through the questions below. There is no right or wrong answer, we want your honest views and feedback. Some questions invite deeper reflection, while others are quicker to complete. Please focus on what matters most to you.

The survey will be open until midday on Thursday 12th February.
Each person completing the survey will be entered into a prize draw for a £50 voucher of your choice.

We will communicate updates following the end of the consultation with a summary of what residents told us and how it has shaped our Communications and Marketing Strategy.
1.Thinking about the information we currently share with residents - what feels most important and what is less relevant to you?
2.When it comes to how West Kent communicates with residents, which of the following matter most to you? Please select up to three from the below:
3.How well do West Kent explain difficult decisions?
Very well
Okay
Poorly
No comment
4.For us to understand what "doing this well" would look like, what would help you to better understand and trust what we are communicating?
5.How well does West Kent communicate about how it is run, the challenges it deals with, and the decisions it needs to make on behalf of residents and communities?
Very well
Okay
Poorly
No comment
6.We want to be transparent about the decisions we make. What does transparency look like to you (not just in words, but in practice)?
7.How easy is it to find what you need on our website?
8.Are there particular areas of the website that you think could be improved?
9.How should we make sure our communications work for more people, more of the time?
10.Are there any organisations, brands or services that stand out for you that offer great communications? Please detail below.
11.What aspects of communication do you think West Kent are doing well?
12.Thinking about the future we would like you to indicate what success would look like in the next few years. With this in mind, please complete the following sentence "In three years' time, I would say West Kent's communications are successful if....."
13.West Kent have a Communications Co-production Group for residents who are involved with writing and reviewing some of the communications we share. We share resident involvement opportunities and updates in a newsletter. Please indicate if you would be interested in the following:
14.Thank you for taking the time to share your views. If you would like us to enter you into the prize draw, with the chance to win a £50 voucher, then please provide your contact details below.