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* 1. Your name

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* 2. Company/ Organisation

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* 3. Which of these roles would best describe your involvement with Rutledge Care?

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* 4. Please nominate your current Rutledge Care Agreement

(Please note - we have listed our updated SLA packages that are now known as Rutledge Care as well as our former offerings. If you are unsure what service level agreement you fall under please select other and any information that you have).

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* 5. Please rate Rutledge AV's performance in the following areas:

  Exceptional Very Good Met Expectations Minor Improvements Needed Unsatisfactory Not applicable
Communication
Efficiency
Resources
Staff Professionalism
Staff Technical Knowledge
Support
Staff Responsiveness
Punctuality of Technicians
Addressing System Faults

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* 6. Have you used Rutledge Assist (our technical helpdesk phone service)?

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* 7. Does Rutledge Assist (our technical helpdesk phone service) meet your expectations?

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* 8. I would use Rutledge AV again the the future

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* 9. I would recommend (or refer) the use of Rutledge AV to others

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* 10. In which state/territory of Australia are you located?

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* 11. Do you have any suggestions on how we can improve the quality of our support and maintenance services?

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* 12. Would your company be interested in finding out more about any of the following services provided by Rutledge AV?

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* 13. How did you hear about Rutledge AV?

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* 14. Would you like to be contacted by a member of our management team to discuss any concerns/issues you have identified?

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