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1. Reviewing past encounter data allows operational leaders to: (Required.)

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2. The primary care provider’s (PCP’s) overall workload is comprised of both the time needed to accomplish in-clinic encounters as well as non-face-to-face patient care activities. (Required.)

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3. The “quadruple aim” or the four primary goals of clinic operation are: (Required.)

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4. Which of the following statements are true? (Required.)

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5. The Patient Capacity Management Tool factors in provider work-life balance by accounting for 12 weeks of planned time away for every 52 weeks worked in-clinic. (Required.)

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6. In terms of patient contact hours within the tool, providers are assigned ____ hours per 40 hour week for patient visits. (Required.)

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