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* 1. How satisfied are you with the following services?

  Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A. Not able to determine
Request for travel
Reimbursement for travel expenses
Timeliness of communications concerning AMSC news and events
AMSC website content
Intranet
Scheduling meeting rooms on campus
Safety on campus

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* 2. What is your current position at AMSC?

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* 3. How satisfied are you with the services received from the following academic related areas?

  Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A. Not able to determine
Academic Departments
Center for Academic Advising & Success (CAAS)
Library
Management Information Systems
Testing Services Office

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* 4. How satisfied are you with the services received from the following student affairs related areas?

  Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A. Not able to determine
Counseling and Disability Services Office
Financial Aid Office
Registrar's Office
Student Activities Office
Student Outreach & Access Office
TRIO Program Office

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* 5. How satisfied are you with the service received from the following areas relating to business processes?

  Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A. Not able to determine
AMSC Book Store
Athletics Office
Budget Office
Card Services Office
Cashier Office
Environmental Health and Safety Office
Food Services
Human Resources Office
Institutional Review Board Office
Media Relation Office
Plant Operations Office
President's Office
Procurement Office
Public Safety Office
Research, Planning, and Assessment (Data Requests) Office
Student Accounts Office

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* 6. How satisfied are you that the available technology resources have met your office needs on campus?

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* 7. How satisfied are you with the extent to which you were provided sufficient training to meet the requirements of your position?

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* 8. Customer Service is improving the process continuously in order to at least meet or exceed expectations, what do you consider to be the top three barriers to improving our customer service at AMSC?

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* 9. Which of the following aspects of your job do you deem (value) most important? Rank your choices 1-4, with 1 being the most important

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* 10. From your observation, which AMSC Employee consistently provides an outstanding customer service experience for AMSC?

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* 11. What overall grade would you give service excellence at AMSC?

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* 12. Did we miss something? Tell us what we missed. Please give your brief feedback on any issue:

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* 13. What is your gender?

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* 14. Demographics (Optional, but we would like to contact you confidentially to get more data from your answers.)

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