2021 Daly City Public Library Survey Thank you for completing our customer satisfaction survey. Question Title * 1. Which libraries do you visit for curbside pickup service? You may select more than one. Serramonte Main Library Westlake Branch Library John Daly Branch Library Bayshore Branch Library None of the above Question Title * 2. Which of these Library resources have you used? You may select more than one. OverDrive/Libby (eBooks, eAudiobooks, eMagazines) Enki Library (eBooks) Kanopy (streaming video) O'Reilly Learning (formerly called Safari, a collection of technology and careers eBooks) The New York Times ABCMouse (educational software) None of the above Question Title * 3. How often do you download an eBook, eAudiobook, or eMagazine? More than once a week Once a week Once a month Once or twice a year Never Question Title * 4. How often do you attend online library programs? More than once a week Once a week Once a month Once or twice a year Never Question Title * 5. If you have attended an online library program, did it improve your life or that of a family member? Yes No Don't know/Not applicable Question Title * 6. Have you read to a family member since your last curbside pickup visit or online program attendance? Yes No Don't know/Not applicable Question Title * 7. Has the Library been able to meet your information, education, and entertainment needs during the shelter-in-place order? Yes No Don't know/Not applicable Question Title * 8. How do you get updates from the Library? You may select more than one. Library website Email newsletter Facebook Instagram Twitter Library calendar Other (please specify) None of the above Question Title * 9. How satisfied are you with: Above average Average Below average Don't know/Not applicable Curbside pickup service Curbside pickup service Above average Curbside pickup service Average Curbside pickup service Below average Curbside pickup service Don't know/Not applicable Selection of eBooks, eAudiobooks, and other eLibrary resources Selection of eBooks, eAudiobooks, and other eLibrary resources Above average Selection of eBooks, eAudiobooks, and other eLibrary resources Average Selection of eBooks, eAudiobooks, and other eLibrary resources Below average Selection of eBooks, eAudiobooks, and other eLibrary resources Don't know/Not applicable Virtual programs and events Virtual programs and events Above average Virtual programs and events Average Virtual programs and events Below average Virtual programs and events Don't know/Not applicable The Library's website The Library's website Above average The Library's website Average The Library's website Below average The Library's website Don't know/Not applicable Question Title * 10. Comments / Suggestions Done