1. Customer Satisfaction Survey

* 1. The staff member I interacted with:

* 2. What is your current position?

Please choose all that apply:

* 3. Please rate your level of satisfaction with each of the following aspects of contract negotiation services. Rate only those services you have used during the past year.

  Very Satisfied Met Expectations/Satisfied Not Satisfied N/A
Understanding of researcher needs
Functional/technical expertise of staff
Accessibility and courtesy of staff
Timeliness of services
Communication regarding significance of written terms and conditions
Opportunity to provide input to the contract review process
Given opportunity to approve terms and conditions prior to acceptance
Overall satisfaction with contract negotiation services

* 4. If any question above was marked Not Satisfied, what suggestions do you have for improving contract negotiation services?

* 5. Please enter any additional comment you wish to make about the contract negotiation process at the University?