SKANReg Customer Satisfaction Survey

Welcome to the SKANReg Customer Satisfaction Survey

SKANReg is committed to providing professional, timely, consistent, and user-friendly services to vessel owners, ship managers, operators, Designated Persons Ashore (DPAs), Maritime Registrars, seafarers, Recognized Organizations, and other users of the Registry.

We invite you to share your experience with SKANReg services. Your feedback will help us identify strengths, improve processes, and better respond to the needs of vessels and the maritime community served by the Registry.

This survey should take approximately 3–4 minutes to complete. Responses are anonymous and will be reviewed in aggregate by the Quality Manager and Top Management. Personal information, or confidential case details in your answers.

Thank you for your time and continued cooperation.

2.Which SKANReg services have you used during the last 12 months? Please select all that apply.

Ship registration, transfers, renewals, mortgages, or related registration services.

Technical services, statutory certification, surveys, or technical guidance

Seafarer registration, endorsements, minimum safe manning, or dispensations.

General enquiries, communications or customer support

⁣ I have not used SKANReg services during the last 12 months

5.Which areas, if any, should SKANReg prioritize for review or improvement? Please select all that apply.

Response times to enquiries and applications

Availability of support outside normal office hours

Pre-registration Flag State Inspection (FSI) requirements

Fees and charges for Registry services

Clarity of requirements, forms, and communications

Consistency of guidance provided by SKANReg personnel

Other (please specify)

6.Please provide any additional comments or suggestions regarding SKANReg services, if you wish.