At U.S. Powertrain, one of our goals is to continually refine our products and services to meet each of our customer's needs. Your satisfaction with U.S. Powertrain is of vital importance to us. We ask that you please take a moment to complete the short survey below so that we may continue to better our goods and services for you, our valued customers. -Thank you.

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* 1. Please rate your satisfaction regarding our Customer Service in the following categories:

  Unacceptable Below Expectations Met Expectations Above Expectations Greatly Exceeded Expectations
Ease of reaching a customer service rep/sales rep/account mgr/tech support/etc.
Customer service rep's/sales rep's/etc. knowledge and expertise
Customer service rep's/sales rep's/etc. responsiveness to your needs
Customer service rep's/sales rep's/etc. professional attitude and courtesy

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* 2. Please rate your satisfaction regarding our Order Processing, Delivery and Products in the following categories:

  Unacceptable Below Expectations Met Expectations Above Expectations Greatly Above Expectations
Accuracy and completeness of your order
Ability to deliver when expected (On-time Delivery)
Product's quality and reliability
Packaging

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* 3. Please rate your satisfaction regarding Returns and Invoices in the following categories:

  Unacceptable Below Expectations Met Expectations Above Expectations Greatly Exceeded Expectations
Ability to expedite returns or credits
Accuracy and timeliness of invoices
Responsiveness to your questions and requests for invoice adjustments

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* 4. How would you rate U.S. Powertrain's product/service in comparison with other products/services you have purchased?

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* 5. Please rate the overall ease of doing business with U.S. Powertrain

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* 6. What can we do to improve the quality of the product/service here at U.S. Powertrain?

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* 7. Please fill out the following information for our records.

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* 8. May we contact you in the future?

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