2024 Solid Waste Customer Survey

Customer Service Representatives

	Very Satisfied	Satisfied	Neither Satisfied nor Dissatisfied	Dissatisfied	Very Dissatisfied	Not Applicable
Wait time to speak with a representative	Wait time to speak with a representative Very Satisfied	Wait time to speak with a representative Satisfied	Wait time to speak with a representative Neither Satisfied nor Dissatisfied	Wait time to speak with a representative Dissatisfied	Wait time to speak with a representative Very Dissatisfied	Wait time to speak with a representative Not Applicable
Question answered / Problem resolved	Question answered / Problem resolved Very Satisfied	Question answered / Problem resolved Satisfied	Question answered / Problem resolved Neither Satisfied nor Dissatisfied	Question answered / Problem resolved Dissatisfied	Question answered / Problem resolved Very Dissatisfied	Question answered / Problem resolved Not Applicable
Politeness	Politeness Very Satisfied	Politeness Satisfied	Politeness Neither Satisfied nor Dissatisfied	Politeness Dissatisfied	Politeness Very Dissatisfied	Politeness Not Applicable