Support Satisfaction Survey
Thanks for choosing TekTone. We appreciate your input.
1.
Amount of time you had to wait before speaking with a technical support representative?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
2.
Support representative's ability to understand the nature of your problem?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
3.
Support representative's ability to resolve the problem to your satisfaction?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
4.
Amount of time it took the support representative to resolve your issue?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
5.
Support representative's knowledge and ability to provide clear answers to your questions?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
6.
Support representative's professionalism and politeness?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
7.
Which TekTone technical support representative assisted you with your issue?
Robbie, Doug or Eric?
8.
Do you have any other comments, questions, or concerns?
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9.
Name
10.
Company or Facility
11.
Email address
