Customer Satisfaction Survey

Goscor Lift Truck Company thanks you for your support. As we constantly strive to improve the service we provide to customers, we would be grateful if you would take a few minutes to complete this customer satisfaction survey.

GRQF001.2 - 2020

	1- Poor	2- Bad	3- Neutral	4- Good	5- Excellent
Assistance and communication with Product Support	Assistance and communication with Product Support 1- Poor	Assistance and communication with Product Support 2- Bad	Assistance and communication with Product Support 3- Neutral	Assistance and communication with Product Support 4- Good	Assistance and communication with Product Support 5- Excellent
Professionalism and knowledge of staff when handling your enquiry or request	Professionalism and knowledge of staff when handling your enquiry or request 1- Poor	Professionalism and knowledge of staff when handling your enquiry or request 2- Bad	Professionalism and knowledge of staff when handling your enquiry or request 3- Neutral	Professionalism and knowledge of staff when handling your enquiry or request 4- Good	Professionalism and knowledge of staff when handling your enquiry or request 5- Excellent
Response time of technicians	Response time of technicians 1- Poor	Response time of technicians 2- Bad	Response time of technicians 3- Neutral	Response time of technicians 4- Good	Response time of technicians 5- Excellent
Attitude of Technicians / staff members	Attitude of Technicians / staff members 1- Poor	Attitude of Technicians / staff members 2- Bad	Attitude of Technicians / staff members 3- Neutral	Attitude of Technicians / staff members 4- Good	Attitude of Technicians / staff members 5- Excellent
Quality of Repairs Carried out	Quality of Repairs Carried out 1- Poor	Quality of Repairs Carried out 2- Bad	Quality of Repairs Carried out 3- Neutral	Quality of Repairs Carried out 4- Good	Quality of Repairs Carried out 5- Excellent
Are your drivers doing the Daily check list	Are your drivers doing the Daily check list 1- Poor	Are your drivers doing the Daily check list 2- Bad	Are your drivers doing the Daily check list 3- Neutral	Are your drivers doing the Daily check list 4- Good	Are your drivers doing the Daily check list 5- Excellent

1- Poor

2- Bad

3- Neutral

4- Good

5- Excellent

Assistance and communication with Product Support

Assistance and communication with Product Support 1- Poor

Assistance and communication with Product Support 2- Bad

Assistance and communication with Product Support 3- Neutral

Assistance and communication with Product Support 4- Good

Assistance and communication with Product Support 5- Excellent

Professionalism and knowledge of staff when handling your enquiry or request

Professionalism and knowledge of staff when handling your enquiry or request 1- Poor

Professionalism and knowledge of staff when handling your enquiry or request 2- Bad

Professionalism and knowledge of staff when handling your enquiry or request 3- Neutral

Professionalism and knowledge of staff when handling your enquiry or request 4- Good

Professionalism and knowledge of staff when handling your enquiry or request 5- Excellent

Response time of technicians

Response time of technicians 1- Poor

Response time of technicians 2- Bad

Response time of technicians 3- Neutral

Response time of technicians 4- Good

Response time of technicians 5- Excellent

Attitude of Technicians / staff members

Attitude of Technicians / staff members 1- Poor

Attitude of Technicians / staff members 2- Bad

Attitude of Technicians / staff members 3- Neutral

Attitude of Technicians / staff members 4- Good

Attitude of Technicians / staff members 5- Excellent

Quality of Repairs Carried out

Quality of Repairs Carried out 1- Poor

Quality of Repairs Carried out 2- Bad

Quality of Repairs Carried out 3- Neutral

Quality of Repairs Carried out 4- Good

Quality of Repairs Carried out 5- Excellent

Are your drivers doing the Daily check list

Are your drivers doing the Daily check list 1- Poor

Are your drivers doing the Daily check list 2- Bad

Are your drivers doing the Daily check list 3- Neutral

Are your drivers doing the Daily check list 4- Good

Are your drivers doing the Daily check list 5- Excellent

Customer Satisfaction Survey

Customer Satisfaction Survey

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* 1. Please complete your details below.

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* 2. On a scale from 1 (Poor) to 5 (Excellent), please rate the level of service you received from us.

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* 3. Your comments on how we can improve our service to ensure we remain your supplier of choice would be appreciated.