Building Division

How Are We Doing?

The City of Marietta is committed to providing you with the best customer service possible. We welcome your feedback.

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* 1. Use the scale to answer the first three questions

	Disappointing				Exceptional
Please rate the quality of the service you received.	Please rate the quality of the service you received. Disappointing	Please rate the quality of the service you received.	Please rate the quality of the service you received.	Please rate the quality of the service you received.	Please rate the quality of the service you received. Exceptional
Please rate the timeliness of the service you received.	Please rate the timeliness of the service you received. Disappointing	Please rate the timeliness of the service you received.	Please rate the timeliness of the service you received.	Please rate the timeliness of the service you received.	Please rate the timeliness of the service you received. Exceptional
Were your questions and concerns handled thoroughly and comprehensively?	Were your questions and concerns handled thoroughly and comprehensively? Disappointing	Were your questions and concerns handled thoroughly and comprehensively?	Were your questions and concerns handled thoroughly and comprehensively?	Were your questions and concerns handled thoroughly and comprehensively?	Were your questions and concerns handled thoroughly and comprehensively? Exceptional

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* 2. Was the employee…

	Yes	No
Courteous and professional?	Courteous and professional? Yes	Courteous and professional? No
Knowledgeable?	Knowledgeable? Yes	Knowledgeable? No
Thorough and efficient?	Thorough and efficient? Yes	Thorough and efficient? No

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* 3. Was the website easy to navigate?

Yes

No

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* 4. How would you rate the staff? (Choose one)

Friendly and helpful

Average

Varies on each visit

Not good

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* 5. How frequently do you use our services? (Choose one)

Once a month or more

Several times per year

Rarely

This is the first time